CruisesOnly Customer Service Issues

My companion and I, both senior citizens, booked a cruise in March [redacted], enticed by a promotion offering a $1,[redacted] onboard credit for booking early. However, the cruise line is now only offering us $25 in credit. The total cost of the cruise is $1,[redacted], excluding flight expenses. They claim the terms and conditions stipulate the $1,[redacted] credit, but I carefully reviewed them and found no mention of this limit or any specifics about the onboard bonus promotion. I feel cheated as I have cruised with this company three times before. I can be reached at [redacted] This experience has left me disappointed, and I am now hesitant to cruise with this company again or recommend them to others.

Subject: Concern Regarding Booking Process Hi Chris, I hope this message finds you well. I wanted to address some concerns regarding the recent booking I made with your assistance. It seems there was some miscommunication regarding the availability of room [redacted] on the Sunrise deck. After multiple attempts to reach you and other agents, I decided to proceed with booking the AFT Balcony room to secure it before it was no longer available. It was brought to my attention afterwards that I may lose the gratuities associated with this booking due to the method in which I secured the room. I believe there was a misunderstanding and would like to request that you forward this email, along with previous correspondences, to the promotions department for further review. I have been a loyal customer, having taken 12 cruises with your company, and it is important to me that this issue is addressed. Thank you for your attention to this matter. Best regards, Frank Silvaggio

I would like to praise a Cruises Only staff member who went above and beyond to assist me with a booking issue. My husband and I unintentionally booked the same Princess cruise for our 33rd anniversary. I contacted the company promptly to resolve this double booking. Satwain was exceptionally helpful in canceling one of our bookings, securing a refund from Princess, and updating me directly on the progress. She was professional, patient, and reassuring throughout the process. I am thankful for her assistance and commend her outstanding work. Muriel H.

Hello, my name is Carol Cambria, and I'm reaching out about our cancelled booking on the Celebrity Apex scheduled for Apr 23rd this year under Contract #[redacted]4. My husband, Anthony, and I had to cancel last minute due to a water tank leak. I contacted Celebrity on Saturday morning to cancel, but they mentioned that I needed to be represented by my agent, Danielle Smith. Despite Danielle's call to them on the same day, when my husband called Celebrity this morning, they reiterated that the agent needed to contact Post Cruise at [redacted]. Celebrity refunded us $[redacted] for port charges, but our contract indicates $[redacted] and additional charges. We are confused about the discrepancy. We've sailed with Celebrity before on the Solstice but never had a membership number. I've emailed Danielle, who is currently away, and I'm looking for assistance to resolve this matter and possibly get further reimbursement. Thank you for your help. Contact me at [redacted] or at home at [redacted].

I recently booked a cruise on Voyager of the Seas for December 11, [redacted], to celebrate our 45th anniversary. The promotion offered 30% off for every passenger and $[redacted] to spend onboard. As a Platinum Anchor member, I decided to book. However, the online agent mentioned I would only receive $75 to spend onboard and only one member would get the 30% discount since the cruise needed to be over $3,[redacted] to qualify. I'm confused and feel like this might be a misleading promotion. Despite cruising with Cruises Only before, the agent confirmed the terms. I'm a bit disappointed as we are two seniors and no additional discounts were offered. Can someone clarify this for me and ensure that Cruises Only honors their promotions? I value being a loyal customer.

I have a reservation on the Island Princess, departing on June 28th from Southampton and returning to the same port on July 28th for Maria P. and Maria Q. The reservation numbers are [redacted]9 with Cruisesonly and 4GDCXP with Princess, fully paid. Cruisesonly also charged $[redacted] on my credit card for a second reservation for the same people, dates, and ship. The numbers are [redacted]2 with Cruisesonly and 4VMX3Q with Princess. I chatted online with various Cruisesonly representatives, including Brian, who confirmed both reservations but mentioned that the $[redacted] refund could only be processed via phone call. Due to my limited English proficiency, I am unable to have this conversation over the phone, and there is no Spanish-speaking staff at the company. Brian's assistance advised me to find someone who speaks English, which I find disappointing. This will be taken into consideration.