Crayola Customer Service

Phone Number & Contact Info

Crayola's Best Phone Number

Toll-free·Calls Customer Service·Most popular Crayola number

How do I talk to a live human at Crayola?

A:Press 5

Does Crayola offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-4pm EST. The least busy day is Thursday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Crayola phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 5
Here is how our research team describes the way the Crayola phone system greets you: For safety questions, press 1. If you need help shopping online or have order questions, press 2. For quality or stain issues, press 3. If you plan to visit the Crayola Experience, press 4. If you need help with something else, press 5.

What are the hours and when should I call?

Crayola operates the call center for this 800-272-9652 phone number Mon-Fri 9am-4pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 101 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Crayola phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Crayola staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Crayola is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 101 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Crayola

In summation, the best day to call Crayola is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Crayola number, but it is also the day with the shortest hold times.

Why Customers Call Crayola

If you have time to do a bit of reading before you call Crayola, we recommend you read over some of our problem-specific articles.

Are Crayola products non-toxic?

Yes, all Crayola products are non-toxic. Safety is our top priority at Crayola, and we understand the importance of providing safe and enjoyable products for children and their families. Our products undergo rigorous testing to ensure that they meet and exceed all applicable safety standards. Each crayon, marker, or paint set is made with high-quality materials that are safe for children to use. They are free from harmful chemicals, such as lead, asbestos, and phthalates. Additionally, our non-toxic formula means that our products are safe if accidentally swallowed or used on the skin. Every Crayola product is designed to inspire creativity while also providing parents with peace of mind.

Are Crayola products tested on animals?

No, Crayola does not test any of its products on animals. At Crayola, we prioritize the safety and well-being of both children and animals. We are committed to delivering high-quality art supplies that are safe, non-toxic, and cruelty-free. Our products undergo rigorous testing, but we rely on alternative methods that do not involve animal testing. These include extensive research, ingredient analysis, and collaboration with regulatory agencies. Crayola is dedicated to ethical business practices and upholds strict standards to ensure that our products meet all safety regulations without compromising animal welfare. We strive to provide creativity and inspiration to children worldwide while respecting our furry friends.

Are Crayola products made with sustainable materials?

Yes, Crayola is committed to sustainability and uses sustainable materials in their products. They understand the importance of preserving the environment and ensuring the well-being of future generations. Crayola has made significant efforts to source sustainable materials for their crayons, markers, and other art supplies. For instance, their colored pencils are made from reforested wood, responsibly harvested from certified sustainable forests. Additionally, their packaging is made from recycled materials, reducing waste and promoting recycling. Crayola also offers a program called ColorCycle, encouraging schools to collect and recycle used markers. Through continuous research and development, Crayola aims to further reduce their environmental impact and offer eco-friendly options to their customers.

Top Crayola customer service problems

Click the link above to get answers to just about any Crayola customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Crayola Customer Service Contacts

There are of course other ways to contact Crayola customer service besides the phone. Below we list the best ones, by medium.

Crayola Customer Help Desk / Web Support

crayola.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Crayola customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Crayola's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Crayola agent. This phone number is Crayola's best phone number because 606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-272-9652 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Crayola first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Crayola has 1 phone number. It's not always clear what is the best way to talk to Crayola representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Crayola. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Crayola. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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