Craigslist is a classified ad service that allows users to search, post and respond to online ads. With over 60 million users, it isn't surprising that Craigslist gets a lot of requests for customer service.
It should be noted that Craigslist does not provide telephone-based customer support. All support is provided via Craigslist's email system, although Craigslist users can also take advantage of the site's community discussion boards. Regular users of Craigslist may be very happy to answer your questions or offer suggestions.
People contact Craigslist customer support for a range of reasons, including:
Craigslist has a robust help page, so check that out first before contacting customer service. If you can't get your issue resolved on your own, visit the "Contact Us" page. From there, you'll be presented with a list of topics. Click on your topic and follow the instructions for filling out the customer support request form.
It is very important that you follow Craigslist's instructions when submitting your question or concern. Doing so can make a huge difference in the length of time it takes to resolve your issue. For example, if you are reporting harassment, it is critical that you include the 10-digit post identification number so that Craigslist customer service can investigate the matter.
Be prepared to provide Craigslist with documentation regarding your concern. This documentation may include screenshots, emails, police reports, phone logs, or financial statements pertaining to your transaction.
Many people are frustrated that they can only communicate with Craigslist via email forms. However, users who use the email forms properly often get resolutions, though it may take a while to get an answer or to have an inappropriate post removed.
Craigslist customer service can resolve most issues that people have with the Craigslist site itself. These issues include billing concerns, technical support issues, investigating inappropriate ads, and taking reports about scams.
Craigslist is a classified ad system. It is not responsible for resolving disputes between users. If you feel that a transaction between you and another Craigslist user was fraudulent, it is up to you to resolve it. Craigslist can pull the ad and ban the other user, but you will still be responsible for recovering your money or property through the courts or other means.
If your Craigslist support request doesn't get resolved in the way you'd like it to, don't fret. You may still have options.
First, review your initial communications with Craigslist customer service. You may be able to identify an area of misunderstanding or miscommunication.
Next, submit another request to Craigslist. Carefully explain your situation and what you've done to try and resolve it. if you made an error in your original communication, explain this and provide the details or documentation necessary to properly address your query.
If you are still unable to get results from your customer support request, you have a couple of options. First, check out Craigslist's help forum. Other Craiglist users may be able to give you advice on how to manage your concern. If your issue with Craigslist involved a transaction that went badly, you might want to seek out legal advice.
This is Craigslist's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Craigslist agent. This phone number is Craigslist's Best Phone Number because 182,436 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Craigslist customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 415-399-5200 for, including Someone Posted My Phone Number, Flagged Post, Fraud, Can't Make a Post, Refund a Charge and other customer support issues. The Craigslist call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Craigslist has 2 phone numbers. It's not always clear what is the best way to talk to Craigslist representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 415-399-5200 is Craigslist's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Craigslist customers, is by calling their 800-664-0633 phone number for their Fraud Detection department. Besides calling, the next favorite option for customers looking for help is via billing@craigslist.org for Billing. If you think this information is inaccurate or know of other ways to contact Craigslist please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Craigslist.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Craigslist. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Chase Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Capital One Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Chase or Capital One. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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