Craigslist Customer Service

Phone Number & Contact Information

415-399-5200
Customer Service·No access to a live rep
Q:How do I get a live human at Craigslist?
A:You cannot speak to real human being at this phone number. It's an automated system, but you can contact them through email.
billing@craigslist.org
Email is no phone number, but it is a near-ubiquitous form of communication. The full list of ways to contact customer service is below, and the Editor also left some notes that might be helpful.
Q:Does Craigslist offer 24 hour customer service?
A:Not at this phone number. Below are other customer service channels and hours. Meanwhile, we can help you find information and answers to your specific problem:

More Craigslist Customer Phone Numbers

800-664-0633 - Customer Service
Toll-free · Listen to prompts. Only for calls for Law Enforcement. · Law enforcement, press 4. Press inquiries, press 5. Issues related to paid posting, press 7. Billing and credit card issues, press 8.

How to contact Craigslist Customer Service

There are of course other ways to contact Craigslist customer service besides the phone. Below we list them by medium, from most to least popular.
Email
billing@craigslist.org - Billing
Email for Billing issues only
help@craigslist.org - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Craigslist will reply our your email.

Can I get through to a real live person at this number?

Even though this Craigslist number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.
This phone number is all recordings. When our research team calls it, we still take notes about any important changes or information so that you don't have to call to find out yourself. Here is their latest summary: Press 8 for billing. Their extension system is now single digits.
Here is how our research team describes the way the Craigslist phone system greets you: Law enforcement, press 4. Press inquiries, press 5. Issues related to paid posting, press 7. Billing and credit card issues, press 8.

My Experience Calling 415-399-5200

Oct 16, 2023

Calling this number really isn't helpful for customer service, as this phone number is meant to be used to reach Craigslist's corporate offices. The automated system doesn't offer any actual help for people who have put out postings; it simply tells them what they can do in another method to get assistance.

When I called, I was told that if I was calling about a free posting, I could go onto Craigslist's website and look for their basic FAQs as to what I needed to do to fix the post. For other inquiries, such as law enforcement, media inquiries and paid postings, I could select one of the choices from the menu.

I decided to see what would happen if I chose a paid posting, and the system offered no way to get in contact with anyone. Instead, I was told that if I had an issue with a paid posting, I could contact Craigslist via e-mail and would need to include the information about the post in the e-mail.

After providing me with the e-mail address, the system simply stopped dead with no further information. There was no chance to get transferred to a human, no suggestion on another number to call for assistance, no chance to return to a previous menu, nothing. The only thing I could do at that point was hang up.

A check online reveals that this number is meant to be used for billing or other inquiries regarding the company, but it isn't really meant for customer service. If you do need customer service, it's suggested that you either e-mail them or try calling them on this number: (415) 566-6394.

Otherwise, this number really isn't helpful for trying to get your problems solved at Craigslist. They do offer a mention of both free and paid services and how someone could get some help with one of those services using either their online help page or via e-mail, so that's better than nothing. But if someone's looking for assistance right away, this phone number really isn't very helpful for that endeavor.

If you have a billing question or a media inquiry, this number might be useful for resolving that. But for everyone else, calling this number isn't going to yield any new information unless you don't know how to reach Craigslist's FAQ page or e-mail address. Because of this, I would not recommend using this number for anything besides billing questions.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

This is Craigslist's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Craigslist agent. This phone number is Craigslist's best phone number because 182,436 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Craigslist customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 415-399-5200 for, including Someone Posted My Phone Number, Fraud, Flagged Post, Can't Make a Post, Refund a Charge and other customer support issues. The Craigslist call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Craigslist has 2 phone numbers. It's not always clear what is the best way to talk to Craigslist representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Craigslist. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Craigslist. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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