Covered California Customer Service

Phone Number & Contact Info

Covered California's Best Phone Number

800-300-1506
Toll-free·Calls Customer Service·Most popular Covered California number
Q:

How do I talk to a live human at Covered California?

A:Press 1 for English then 2 then 0 then wait
Q:

Does Covered California offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Covered California phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English then 2 then 0 then wait
Below are some clips we've found from Covered California's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Covered California. If this is a medical emergency, please hang up and dial nine one one.
Please select the language you would like to proceed with. Press one for English.
Press two for Spanish.
Press three for Cantonese.
Press four for Mandarin.
For more languages, press star.
Press seven to repeat these options."
Excerpt from a call with Covered California
Monday, March 18, 2024 8:37 PM

What are the hours and when should I call?

Covered California operates the call center for this 800-300-1506 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 2,686 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Covered California phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Covered California staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Covered California is Tuesday. The most busy day to call is Thursday. Again, this is based on a sample of 2,686 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Covered California

In summation, the best day to call Covered California is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Covered California staffs the call center well on Tuesday.

Why Customers Call Covered California

If you have time to do a bit of reading before you call Covered California, we recommend you read over some of our problem-specific articles.

What are the enrollment deadlines for Covered California?

The enrollment deadlines for Covered California vary depending on the type of coverage you are seeking. For most individuals and families, the open enrollment period typically starts in the fall and ends in January. During this time, you can enroll in a health plan or make changes to your existing coverage. However, if you experience a qualifying life event, such as getting married, having a baby, or losing other health coverage, you may be eligible for a special enrollment period outside of the open enrollment window. In this case, you typically have 60 days from the date of the qualifying event to enroll or make changes. It is crucial to be aware of these deadlines to ensure you have the healthcare coverage you need.

What is Covered California and what does it do?

Covered California is the state's health insurance marketplace, established under the Affordable Care Act (ACA). Its main aim is to provide individuals and families with access to quality and affordable health insurance options. Covered California works with health insurance companies in the state to offer a range of plans that meet the requirements of the ACA. The marketplace offers financial assistance to those who qualify based on their income level, making coverage more affordable for many Californians. By using the online marketplace, individuals can compare different plans, find out if they qualify for financial help, and enroll in a health insurance plan that suits their needs. Moreover, Covered California provides resources and support to help individuals understand their options, navigate the enrollment process, and access essential health benefits.

Who is eligible for coverage through Covered California?

Covered California provides health insurance coverage to California residents who meet certain eligibility criteria. Individuals who are legally present in the United States and reside in California are eligible to enroll. This includes citizens, permanent residents, refugees, asylees, and individuals with a valid immigration status. California residents who are not eligible for Medicare and have an income within the specified guidelines are also eligible for coverage. Additionally, specific requirements apply to pregnant women, children, and individuals with disabilities. It is important to note that some individuals may qualify for subsidies and financial assistance to reduce the cost of coverage, depending on their income and household size. For detailed information about eligibility and enrollment, it is recommended to visit the Covered California website or contact their customer service.

Top Covered California customer service problems

Click the link above to get answers to just about any Covered California customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Covered California, and their purpose. Are any of these similar to the reason you are trying to call?
Checking for existing account: "I was just calling to see if I have an account to try to take action on getting insurance."
- From a call lasting 10m 31s , Jun 4, 2024 5:15 PM

More Covered California Customer Service Contacts

There are of course other ways to contact Covered California customer service besides the phone. Below we list the best ones, by medium.

Covered California Customer Service Live Chat

coveredca.custhelp.com - Customer Service
Click the link for Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Covered California provides this option.

Conclusion and closing notes

This is Covered California's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Covered California agent. This phone number is Covered California's best phone number because 16,116 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-300-1506 include Billing inquiry, Claims, Find a provider, Cancel policy and other customer service issues. Rather than trying to call Covered California first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Covered California has 1 phone number. It's not always clear what is the best way to talk to Covered California representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Covered California. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Covered California. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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