Consumer Reports Customer Service

Phone Number & Contact Info

Consumer Reports's Best Phone Number

800-333-0663
Toll-free·Calls Customer Service·Most popular Consumer Reports number
Q:

How do I talk to a live human at Consumer Reports?

A:Press 6.
Q:

Does Consumer Reports offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 9:30am-6pm EST. The least busy day is Saturday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Consumer Reports phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 6.
Here is how our research team describes the way the Consumer Reports phone system greets you: To make a change to your address, press 1. To place an order or make a payment for your membership, press 2. To make a donation or get assistance with an existing donation, press 3. To cancel your membership, press 4. For assistance logging in or resetting your CR.org password, press 5. For all other inquiries, press 6.
Below are some clips we've found from Consumer Reports's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"We value your opinion. If you'd like to participate in a two question survey after your call, please press one. Or press two if you do not. Please listen carefully as our options may have changed. If you are calling to find out when we last reported on a specific product or topic, please visit c r dot org backslash state of report. Here, we list what was reported over the last five years."
Excerpt from a call with Consumer Reports
Friday, January 12, 2024 6:17 PM

The first phone menu

"Thank you for calling Consumer Reports. Please listen carefully as our options may have changed. For help with a missed or damaged issue, please chat or email us at c r dot org forward slash contact. Please allow seventy two hours for your email to be processed. You can chat with a live agent Monday through Friday ten AM to seven PM Eastern Standard Time. Or Saturday, nine thirty AM to six PM Eastern Standard Time. Do you have a suggestion on a product to test or subject to write about? We love getting suggestions as well as hearing your experiences as a consumer. Please visit c r dot org forward slash contact and send us an email. Everything we receive is reviewed and made available to our editorial staff.
We value your opinion. If you'd like to participate in a two question survey after your call, please press one.
Or press two if you do not."
Excerpt from a call with Consumer Reports
Wednesday, April 3, 2024 5:37 PM

After you press 2

"Please listen careful as our options may have changed. If you are calling to find out when we last reported on a specific product or topic, please visit c r dot org backslash state of report. Here, we list what was reported over the last five years.
To make a change to your address, press one.
To place an order or make a payment for your membership, press two."
Excerpt from a call with Consumer Reports
Wednesday, February 21, 2024 9:29 PM

What are the hours and when should I call?

Consumer Reports operates the call center for this 800-333-0663 phone number Mon-Fri 8am-8pm, Sat 9:30am-6pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 217 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Consumer Reports phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Consumer Reports staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Consumer Reports is Saturday. The most busy day to call is Monday, which averages 200% more phone calls by comparison. Again, this is based on a sample of 217 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Consumer Reports

In summation, the best day to call Consumer Reports is Wednesday.

Why Customers Call Consumer Reports

If you have time to do a bit of reading before you call Consumer Reports, we recommend you read over some of our problem-specific articles.

Can I access old issues of Consumer Reports online?

Yes, you can access old issues of Consumer Reports online through our website. As a subscriber, you will have exclusive access to the full digital archive, which includes past issues published within the previous few years. This allows you to easily retrieve and refer back to any specific issue you may need. Additionally, our online platform provides advanced search functionality, enabling you to navigate through the extensive collection of past issues efficiently. Please note that access to the digital archive is a benefit available only to current subscribers. If you are not a subscriber, we encourage you to join us to gain access to this valuable resource and stay informed about the latest consumer product recommendations and ratings.

Can I access Consumer Reports online without a subscription?

No, accessing Consumer Reports online requires a subscription. As of now, Consumer Reports does not offer free access to their website or content. Subscribing to their online service enables consumers to access in-depth articles, ratings, expert reviews, buying guides, and other valuable resources. A subscription ensures complete access to their extensive database, which includes unbiased product testing, reliability ratings, and user reviews for a wide range of consumer products. This subscription-based model helps maintain the independence and integrity of Consumer Reports' research and analysis. Therefore, if you want to benefit from the trusted and reliable information provided by Consumer Reports, subscribing to their online service is necessary.

Does Consumer Reports have a mobile app?

Yes, Consumer Reports has a mobile app available for both iOS and Android devices. The mobile app allows you to access the extensive library of product reviews, ratings, and buying advice conveniently from your smartphone or tablet. With the app, you can search for specific products, read unbiased reviews, compare prices, and check product reliability and safety information while you are on the go. The app also provides personalized recommendations based on your preferences, making it easier for you to make informed purchasing decisions. You can download the Consumer Reports mobile app from the App Store or Google Play Store, and it is available to both Consumer Reports members and non-members.

Top Consumer Reports customer service problems

Click the link above to get answers to just about any Consumer Reports customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Consumer Reports, and their purpose. Are any of these similar to the reason you are trying to call?
Payment confirmation issue: "I paid consumer report. It didn't tell me how much I paid."
- From a call lasting 12m 35s , Apr 3, 2024 5:37 PM
Quality issue with purchased vehicle: "I bought a truck and had issues with the motor despite being told it was fixed by the seller."
- From a call lasting 16m 41s , Mar 14, 2024 9:09 PM
Change of address request: "I'd like to change my address from the Florida address to the Pennsylvania address."
- From a call lasting 5m 19s , Feb 29, 2024 6:43 PM
Billing inquiry: "I see I have an old bill, second notice, and I wanted to make sure that I am up to date."
- From a call lasting 7m 5s , Feb 26, 2024 3:46 PM
Cancel subscription request: "She wants to cancel her subscription. She's eighty five and doesn't plan on buying anything major or dealing with any of that stuff."
- From a call lasting 4m 20s , Feb 21, 2024 9:29 PM
Unwanted bill charges: "I didn't even order this consumer reports and now I'm being charged for it."
- From a call lasting 2m 45s , Feb 5, 2024 7:17 PM
Subscription inquiry: "I'm getting this because I have the information about the cars."
- From a call lasting 27m 26s , Jan 31, 2024 4:50 PM
Update account name: "I just wanted to tell you to change my name on here."
- From a call lasting 6m 51s , Jan 31, 2024 2:02 PM
Seeking leaf blower report: "I'm trying to find a copy of my report on battery-operated leaf blowers that Consumer Reports rated very good."
- From a call lasting 6m 54s , Jan 23, 2024 5:46 PM
Cancel subscription request: "I wanted to cancel this, I can't handle it at this time."
- From a call lasting 2m 36s , Jan 12, 2024 6:17 PM

More Consumer Reports Customer Service Contacts

There are of course other ways to contact Consumer Reports customer service besides the phone. Below we list the best ones, by medium.

Consumer Reports Customer Service on X (formerly Twitter)

twitter.com/ConsumerReports - Customer Service
Use the link to connect with customer service through Twitter
Consumer Reports, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Consumer Reports Customer Service on Facebook / Messenger

facebook.com/ConsumerReports/ - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Consumer Reports, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Consumer Reports Customer Help Desk / Web Support

consumerreports.org - Customer Service
Online customer service support
As a last, sometimes only, resort- Consumer Reports customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Consumer Reports's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Consumer Reports agent. This phone number is Consumer Reports's best phone number because 9,768 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-0663 include and other customer service issues. Rather than trying to call Consumer Reports first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook or twitter. In total, Consumer Reports has 1 phone number. It's not always clear what is the best way to talk to Consumer Reports representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Consumer Reports. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Consumer Reports. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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