How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Conns.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Conns.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then wait
Below are some clips we've found from Conns.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Jaccans HomePlus.
Please press one for English.
This call may be monitored or recorded Our menu options have recently changed, so please listen to the choices carefully and select the most appropriate option.
If you're calling about a past present, or upcoming payment on an existing account, or to set up automated future payments, press one."
Excerpt from a call with Conns.com
Tuesday, March 19, 2024 7:01 PM
What are the hours and when should I call?
Conns.com operates the call center for this 877-358-1252 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 154 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Conns.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Conns.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Conns.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Conns.com is Sunday.The most busy day to call is Wednesday, which averages 310% more phone calls by comparison.Again, this is based on a sample of 154 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Conns.com is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Conns.com staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Conns.com
Below is a sample of recent calls to Conns.com, and their purpose. Are any of these similar to the reason you are trying to call?
Payment assistance: "I'd like to make a payment today."
- From a call lasting 2m 35s , Mar 15, 2024 11:19 PM
Account refund status inquiry: "I had paid my account off and I'm trying to see when will they send my refund."
- From a call lasting 10m 13s , Feb 20, 2024 7:01 PM
Requesting remote control for reclining chair: "I bought a reclining chair from y'all about three two and a half years ago and it's out of warranty now, the only thing I need is a remote control for it."
- From a call lasting 16m 51s , Jan 19, 2024 3:44 PM
Inquiring about payment plan: "I just wanna know where I'm at so far on my payments. How how much, you know, I need pay off?"
- From a call lasting 10m 4s , Jan 8, 2024 4:24 PM
Seeking help with garnishment letter: "I have a garnishment letter from you all that I knew nothing about, so I need to talk to someone about it."
- From a call lasting 5m 14s , Jan 2, 2024 5:31 PM
More Conns.com Customer Service Contacts
There are of course other ways to contact Conns.com customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Conns.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Conns.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Conns.com agent. This phone number is Conns.com's best phone number because 4,416 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-358-1252 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Conns.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Conns.com has 2 phone numbers. It's not always clear what is the best way to talk to Conns.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Conns.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Conns.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.