Conns.com Customer Service Issues

Hello, I am writing regarding a purchase my fiance Julian Martinez and I made at Conns in Albuquerque, NM a few years ago. We bought a leather couch, love seat, and recliner, along with a warranty that was recommended by the sales associate, Jimmy Taylor at the Central and Atrisco store. Recently, our brown leather couch has developed a rip and significant discoloration. Despite being assured that such issues would be covered by the warranty, our claim was denied. I have attempted to resolve this matter by calling customer service, but have been met with unhelpful responses and transfers. It seems that the warranty may have been misrepresented to us just to make a sale. We are very frustrated and disappointed with this situation and would appreciate a resolution either through repairing or replacing the couch, or receiving a refund. The love seat and recliner have not shown any issues. Thank you, Susanne Smith & Julian Martinez

I have a few issues with Conns that I hope can be addressed. In [redacted], I purchased a couch for $[redacted] but was charged $[redacted] due to unwanted warranty and homeowners insurance. Despite numerous attempts to provide proof of insurance, the cancellation was not processed until [redacted]. Later, I bought a washer and dryer for $[redacted] without opting for insurance, mistakenly thinking I couldn't use Conns' disability clause without it. Over the years, billing errors added up, totaling around $[redacted] to $[redacted] extra paid with interest. I've made payments totaling approximately $[redacted] towards the $[redacted] owed but am now being told I owe $[redacted]. Various additional reimbursements are also outstanding. Despite efforts to resolve this at different Conns stores, the issues persist. I urge for fair treatment and resolution, especially concerning disability accommodations, contract handling, and unclear communication. Please address this promptly. Marilou B. [redacted] Houston, TX [redacted] Email: [redacted] You can text me at [redacted].

I am acknowledging your response to my Yelp review. I have also provided feedback on your Facebook page, contacted your technical support team via text, and engaged with your customer service representatives over the phone extensively. On April 25, I reached out to Conn's customer service on behalf of my mute and disabled brother, Joe Williams, who can be reached at [redacted] and resides at [redacted] N Haas Rd, Douglas, AZ [redacted]. Despite two phone conversations confirming the need for a technician due to his TV issue, we were informed that a contractor would need to be sourced as there are no employees in his location. We were assured a technician would be scheduled within three business days. Subsequently, we were informed of a triage process preceding technician assignment. On April 29, I was notified via email of a technician scheduled for the following day. However, on April 30, a voicemail indicated the need to arrange a third-party provider, a known requirement. Despite multiple cordial conversations with customer service, efforts to elevate the service request were unproductive. As of May 6, no technician appointment has been confirmed. This delay is distressing as my brother relies on his TV for companionship. We opted for your costly policy precisely to avoid such situations, yet the repeated breakdown in communication and action is disappointing. I implore you to expedite resolution for my brother's TV predicament promptly. Sincerely, Kathryn Williams

To Whom It May Concern, I am writing because I recently purchased a Luxe Elite Power Reclining Sectional from Conn's and encountered an issue with the pricing discrepancy. The advertised price was $3,[redacted].99 for 4 years, but upon receiving the payment book, I discovered that the total amount to be paid is $8,[redacted].90, significantly more than what was initially advertised. This was unexpected and not what I agreed upon. I visited the Conn's store in Killeen, Texas to discuss this matter with customer service representatives and a manager, but the resolution process was lengthy and frustrating. I expressed my dissatisfaction and stated that if the original deal could not be honored, I would be willing to return the item. Given my current financial situation and recent enrollment in a debt relief program, I am unable to proceed with the revised payment terms. I am hoping to resolve this matter promptly. I have taken the necessary steps to address this with Conn's and communicated my concerns in person and through email and fax. I appreciate your attention to this matter and await your response regarding the pricing discrepancy and resolution options available to me. Sincerely, R.A. Byrd

My experience at Conns in Mesquite, Tx while trying to resolve an issue under my late wife's maiden name, Samantha Hobbs, was disappointing. Despite having multiple accounts with Synchrony and a credit rating above [redacted], I felt mistreated. On 9/21/[redacted], I visited the store seeking assistance, but the manager's handling of the situation was unprofessional. Despite my request for privacy, several staff members were involved, and I was not given the space I needed to discuss the matter discreetly. After feeling unheard and frustrated, I left the store and chose to open accounts at Best Buy instead. The lack of sensitivity and understanding during such a difficult time was truly disheartening.

My 2-month-old LG refrigerator, purchased for $[redacted].00, has been making loud noises while cooling. Despite three service technicians visiting and replacing the compressor and filter dryer, the issue persists. After emailing LG a video and audio file demonstrating the problem, the last technician visited on 01-03-[redacted]. Surprisingly, the noise stopped the next day; however, the freezer thawed, and the unit stopped cooling. This weekend, we have been without a refrigerator or freezer. We prefer not to have yet another service repair on this new appliance and instead request a replacement that works flawlessly. Reaching the fourth service call for a new product is highly unusual and disappointing. After being a loyal Conns customer since the 1970s, this experience has significantly impacted my opinion.

I purchased a refrigerator from Conns three months ago. Unfortunately, the refrigerator stopped working last Wednesday. Despite a repair person supposed to come on Friday, they did not show up. After finally sending someone on Monday, I was informed it needed a compressor, but the part ordered was incorrect. The correct part will not arrive until Tuesday, causing a delay of over a week. I am incredibly frustrated with the runaround from Conns' customer service. I need a working refrigerator promptly or for them to collect the faulty one. The treatment I have experienced is unacceptable, and I will not consider purchasing from Conns in the future if this is their standard of service. I have attempted to contact management but have faced similar issues.

Hello, I'm Jonathan Cox. I bought a Samsung front load washer online and picked it up from your Dallas distribution center. Initially, there were some issues due to missing paperwork, but I managed to install and level the washer. During a cycle, it started to walk, and after checking the load, I restarted it with no luck. Even after installing rubber skid plates, the issue persisted. I reached out to Conns in North Richland Hills, TX, but was not assisted properly as I made the purchase online. I believe I received a faulty machine. Can you please guide me on how to proceed with returning it and receiving a refund?

I am reaching out because I recently visited one of your storefronts. I was informed that I would be approved for a leasing program. However, it seems that all my options have fallen through after you ran my credit check. Your signage indicates "no credit required," so I am feeling misled. I am disappointed with the outcome as this is my second attempt with your company, and I have not qualified for anything. I believe this may be discriminatory as I am African-American. I am trying to establish or improve my credit, but it seems like your company is preventing me from doing so. I find your actions to be misleading and biased.

I bought a refrigerator at Lake Charles Conns. The delivery was scheduled for today, Tuesday the 6th. However, yesterday they called to say the fridge wasn't there, even though it was confirmed. I had to drive an hour back to the store to pick a different refrigerator that was in stock. They confirmed delivery for today, but when I called today, they said it's now scheduled for the 10th, despite confirming yesterday for today's delivery. The store is avoiding my calls, not honoring their promise for today's delivery as agreed. This is the second time they've given me the runaround, failing to keep their word. I'm upset and frustrated after making the effort to get what I bought. Despite confirming delivery twice for today, they seem unwilling to fulfill their commitment.

I bought two window air conditioners on 6/22/[redacted], but returned one later. I paid off my account in full on 10/14/[redacted]. However, my credit report shows delinquent payments to Conn's which were actually paid in advance and closed on 11/18/[redacted]. I have proofs for all the payments. I contacted Conn's and the credit bureau but the issue remains unresolved. I am requesting that this error be rectified, letters sent to all credit bureaus, and a copy to me within 7 days. I may pursue legal action if this is not resolved. I also plan to contact Chandra Holt, the CEO, via certified registered mail. I have all the necessary documentation, such as receipts and emails, to support my claim. Thank you for addressing this promptly.

I bought your Pac-Man video game system for $[redacted].00, and then saw the same one at Walmart for $[redacted].00. I never received my contract to know the return policy until I visited the store and they printed it for me. My purchase was on 9/18, and I wasn't aware of the 14-day return policy for electronics. I got my contract on 10/6 from S. at Desert Sky in Phoenix. I explained to the store manager that I called customer service the week before to request the contract, and they advised me to pick it up in-store, which I did. The sales representative, L. R., mentioned I should receive it 30 days from now, on 10/2/21. I am really unhappy paying so much when it is priced much lower elsewhere. I would appreciate a price match or store credit.

I had a terrible experience with eConn's. On December 21, I ordered a dishwasher, dryer, pressure cooker, and earbuds with parts and installation. The website showed a delivery date of December 24, [redacted], but the paperwork stated December 30, [redacted]. Despite a call and email on December 23 confirming a dishwasher installation by CRST on January 2, [redacted], it did not happen. On December 30, everything arrived except the pressure cooker and earbuds. I contacted eConn's, but they were unsure about the missing items. After calling CRST for a new install window on January 5, eConn's could not provide answers. I am frustrated paying for undelivered items and installations.