How Do I Return or Exchange an Item with Conns.com?
If you recently bought something from Conn's and feel you need to return it, you can probably qualify for a refund or exchange if you make the return within a certain period after the purchase. This period varies depending on the item, and in some cases is rather short. You can make the return by FedEx or by taking the item to a Conn's store.
If you bought something from Conn's and it wasn't what you hoped for, you need to learn how to return it for an exchange or refund. This article will teach you how.
Conn's Return Policy
To qualify for a refund or exchange, gaming system bundles must be returned within 72 hours of purchase. TVs, computers, and computer accessories must be returned within 14 days. Air conditioners, soundbars, speakers, headphones, DJ systems, and electronics accessories must be returned within 7 days. Fitness equipment, appliances, and all other purchases must be returned within 30 days.
Gaming system bundles, mattresses, and furniture can only be returned if they are defective. All other items can be returned for any reason. All returned items must be in new condition and accompanied by the original packaging and any accessories and manuals they came with. Free promotional items that accompanied the purchase must be returned as well. Proof of purchase must accompany the return.
Refunds will be made in the same form that was used to make the purchase. Shipping and handling costs will not be refunded. If the return has been opened then a 15% restocking fee will be charged, and must be paid for by cash or credit card.
Making the Return by FedEx
You can return the item by FedEx. Just pack the item up with its original packaging and all of the accessories and manuals it came with, along with proof of purchase, and take it to the nearest FedEx location. Ship it to this address:
Conn's HomePlus
1401 Rankin Road, Suite 400
Houston, TX 77073
Attn: Online Returns & Exchanges
Refunds and exchanges will usually be sent out within 10 business days of Conn's receipt of your return.
Making the Return to a Conn's Store
You can also take the item to a Conn's store. Just bring it, along with the original packaging and all the manuals and accessories it came with and proof of purchase, to a customer service desk. To locate the nearest store, use Conn's store locator tool. Just click on the region you live in and you'll be taken to a list of stores in your region.
Contacting Conn's
If you need any help, you can reach a Conn's customer service representative by phone. There are no online customer service contact options.
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