Does Connecticut Light & Power Co offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Connecticut Light & Power Co below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Connecticut Light & Power Co phone number to document the phone system.
Here is how our research team describes the way the Connecticut Light & Power Co phone system greets you: Power outages or any other electric issues, say "Outage." How can I help you? You can say "Billing & Payments," "Start or Stop service," or say "Help me with something else."
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Something Else" at the first menu. Then say "Representative."
Below are some clips we've found from Connecticut Light & Power Co's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Welcome to Eversource. By
This call may be recorded. We're here to help.
We offer flexible payment plans that provide up to eighteen months to pay a past due balance.
To learn more, ask your representative.
I am the new Eversource virtual assistant."
Excerpt from a call with Connecticut Light & Power Co
Friday, June 21, 2024 8:14 PM
What are the hours and when should I call?
Connecticut Light & Power Co operates the call center for this 800-286-2000 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 524 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Connecticut Light & Power Co call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Connecticut Light & Power Co phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Connecticut Light & Power Co staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Connecticut Light & Power Co is Friday.The most busy day to call is Monday.Again, this is based on a sample of 524 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call Connecticut Light & Power Co
In summation, the best day to call Connecticut Light & Power Co is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Connecticut Light & Power Co staffs the call center well on Friday.
Why Customers Call Connecticut Light & Power Co
If you have time to do a bit of reading before you call Connecticut Light & Power Co, we recommend you read over some of our problem-specific articles.
Connecticut Light & Power Co, commonly known as CL&P, is a leading electric utility company operating in Connecticut. As a subsidiary of Eversource Energy, CL&P plays a crucial role in delivering reliable and affordable electricity to customers across the state. With a rich history spanning over a century, CL&P serves residential, commercial, and industrial customers, ensuring their energy needs are met efficiently. Beyond fulfilling its core function of electricity distribution, CL&P is committed to promoting sustainability and environmental responsibility, continually enhancing the grid's resilience, and adopting innovative technologies. CL&P strives to provide excellent customer service, offer energy-saving programs, and actively engage with local communities. Overall, CL&P is dedicated to meeting Connecticut's evolving energy demands while maintaining a focus on sustainability and customer satisfaction.
Connecticut Light & Power Co is located in Berlin, Connecticut. The company's headquarters are situated at 107 Selden Street, Berlin, CT 06037. This central location allows them to effectively serve the entire state of Connecticut. With a strong presence in Berlin, Connecticut Light & Power Co is dedicated to providing reliable electricity services to their residential and business customers across the state. The company's convenient location allows them to efficiently manage operations, respond to outages, and deliver exceptional customer service. Whether you need assistance, have questions, or require electrical services, Connecticut Light & Power Co is located in Berlin, ready to meet the energy needs of the Connecticut community.
Connecticut Light & Power Co offers a variety of convenient payment methods. Customers can choose to pay their bills using credit or debit cards, including Visa, MasterCard, American Express, and Discover. In addition, electronic checks are accepted as well. For those who prefer traditional methods, payments can be made by mail using checks or money orders. Customers can also enroll in the AutoPay feature, where payments are automatically deducted from their bank accounts each month. Another convenient option is to make payments online through the official company website, where customers can log in to their accounts and pay their bills securely. CT Light & Power strives to provide flexibility and ensure a seamless payment experience for all its customers.
Click the link above to get answers to just about any Connecticut Light & Power Co customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Connecticut Light & Power Co, and their purpose. Are any of these similar to the reason you are trying to call?
Making payment: "I'd like to make a payment for the past due amount from my checking account."
- From a call lasting 5m 6s , Jun 21, 2024 8:14 PM
More Connecticut Light & Power Co Customer Service Contacts
There are of course other ways to contact Connecticut Light & Power Co customer service besides the phone. Below we list the best ones, by medium.
Connecticut Light & Power Co Customer Service on X (formerly Twitter)
Connecticut Light & Power Co, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Connecticut Light & Power Co Customer Help Desk / Web Support
Phone number and other department-based customer information
As a last, sometimes only, resort- Connecticut Light & Power Co customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Connecticut Light & Power Co's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Connecticut Light & Power Co agent. This phone number is Connecticut Light & Power Co's best phone number because 3,144 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-286-2000 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Connecticut Light & Power Co first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Connecticut Light & Power Co has 1 phone number. It's not always clear what is the best way to talk to Connecticut Light & Power Co representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Connecticut Light & Power Co. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Connecticut Light & Power Co. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.