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Compaq Customer Service

Phone Number & Contact Info

Compaq's Best Phone Number

800-474-6836
Toll-free·Calls Technical Support·Most popular Compaq number
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Q:

How do I talk to a live human at Compaq?

A:Keep pressing 0 until transferred to an agent. Our free phone can also navigate phone menus to get a live human at Compaq for you.
Q:

Does Compaq offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Monday. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Compaq below.

Let us call and talk to Compaq for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
Learn about us calling for you

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Learn about skipping the hold time
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Compaq phone number to document the phone system.
Here is how our research team describes the way the Compaq phone system greets you: You can talk to me in complete sentences. How can I help you?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Keep pressing 0 until transferred to an agent.
Below are some clips we've found from Compaq's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling HP. Two thousand and twenty energy star partner of the year for sustained excellence. Your call may be monitored or recorded for quality purposes."
Excerpt from a call with Compaq
Tuesday, January 16, 2024 6:47 PM

What are the hours and when should I call?

Compaq operates the call center for this 800-474-6836 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 121 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Compaq call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
Learn about scheduling a call
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Compaq phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Compaq staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Compaq is Sunday. The most busy day to call is Monday, which averages 57% more phone calls by comparison. Again, this is based on a sample of 121 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Compaq

In summation, the best day to call Compaq is Tuesday.

Calling this Compaq Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Sep 29, 2023

Calling Compaq (HP) was one of the easiest tasks of my day. In fact, it took me less than two minutes to reach a live customer service agent. It's always a relief to get to a live agent quickly, especially when you call a line that's supposed to offer live help. Many major tech companies these days don't actually offer live support and, instead, direct you to online resources, so this was an amazing find for me.

It's even more amazing that I was able to get to a live agent from Compaq (HP) because there are so many different reasons that a person could call. People can need help with their printers, laptops, tablets, or HP Instant Ink subscriptions to name just a few. Plus, a customer can need help with sales, learning product details, or attempting to have items repaired that are still under warranty. I can easily imagine the company having hundreds of calls a day, but it still keeps the process streamlined and easy for customers.

Right now, I only own an HP printer that uses the HP Instant Ink program, but if I were to buy another computer or upgrade my printer, I would certainly consider staying within the HP brand. I really doubt I could get this level of responsive service from another tech company.

Contacting Compaq was very simple. I called, and an automated voice stated, "Thank you for calling HP, Energy Partner of the Year for Sustained Excellence." Then, there was the standard message telling me that I could press something to hear the message in Spanish. Then, the message said, "Your call may be monitored." This was the only time something odd happened — there was a VERY long pause. In fact, I started to get concerned that I had been disconnected. 

Suddenly, a new voice AI spoke and stated, "Hi, I am an automated system that can connect you with a live agent." Then, it basically told me that I could say a short sentence and it would connect me to the right customer service agent.

So, I said, "I want to talk to someone about my HP Instant Ink subscription," and it immediately responded, "Let me connect you to an agent." After just a few seconds of classical hold music, I was connected to a woman named Siddhartha. She had a thick accent, but she was very helpful and answered the questions I had about my ink subscription. It only took me a minute and 17 seconds to get to the live agent in all, which as stated, was remarkable.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Compaq

If you have time to do a bit of reading before you call Compaq, we recommend you read over some of our problem-specific articles.

Are Compaq and HP the same company?

Yes, Compaq and HP are the same company. Compaq was a technology company established in 1982 and became a leading manufacturer of personal computers. In 2002, Hewlett-Packard (HP) acquired Compaq, creating one of the largest technology companies globally. The merger enabled HP to strengthen their product portfolio, expand their customer base, and boost their market presence. Today, Compaq is a brand owned by HP, under which they continue to produce and market a wide range of laptops, desktops, and other computing devices. The integration of Compaq's expertise and HP's resources has allowed the company to deliver innovative solutions to consumers and businesses worldwide.

What is the warranty period for Compaq products?

The warranty period for Compaq products varies depending on the specific product and region. Generally, Compaq offers a standard limited warranty, which typically lasts for one year from the date of purchase. However, certain products may come with an extended warranty, providing coverage for a longer period. It is important to note that warranty terms and conditions may differ across different regions, and additional warranty options might be available for purchase for an extended coverage period. To obtain detailed information about the specific warranty period for a particular Compaq product, it is recommended to visit the official Compaq website or contact the customer support team for accurate and up-to-date information.

Does Compaq provide international shipping?

Yes, Compaq provides international shipping for its products. Whether you are located in Europe, Asia, or any other part of the world, Compaq ensures that its products reach customers globally. Our international shipping services are reliable and efficient, delivering Compaq products to your desired location promptly. With a strong global distribution network, we are able to deliver our high-quality laptops, desktops, and accessories to customers worldwide. To make it even more convenient, customers can easily track their orders online and receive regular updates on their shipment status. Compaq's commitment to customer satisfaction extends to delivering our exceptional products to customers around the globe.

Top Compaq customer service problems

Click the link above to get answers to just about any Compaq customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Compaq, and their purpose. Are any of these similar to the reason you are trying to call?
Desktop update assistance: "I was calling to see if I could get like, an update for the desktop."
- From a call lasting 10m 9s , Dec 17, 2024 7:37 PM
Need tech support: "I need to talk to tech support."
- From a call lasting 3m 3s , Dec 10, 2024 12:01 AM
Desktop internet connection issue: "I'm trying to get on my Internet, and it's refusing to let me do it."
- From a call lasting 9m 43s , Apr 21, 2024 10:14 PM
Technical support for HP: "I need repair for my HP computer."
- From a call lasting 4m 12s , Apr 14, 2024 9:40 PM
Printer support request: "Need support for my HP printer."
- From a call lasting 2m 57s , Apr 13, 2024 4:53 PM
Information about why customers call Compaq is extracted from issues that customers have reported to GetHuman.
Compaq issues reported to GetHuman

More Compaq Customer Service Contacts

There are of course other ways to contact Compaq customer service besides the phone. Below we list the best ones, by medium.

Compaq Customer Help Desk / Web Support

www8.hp.com - Technical Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- Compaq customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Compaq's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Compaq agent. This phone number is Compaq's best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-474-6836 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Compaq first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Compaq has 1 phone number. It's not always clear what is the best way to talk to Compaq representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Compaq. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Compaq. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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