Commonwealth Bank Customer Service

Phone Number & Contact Info

Commonwealth Bank's Best Phone Number

13 22 21
Calls Customer Service·Most popular Commonwealth Bank number

How do I talk to a live human at Commonwealth Bank?

A:Dial 000

Does Commonwealth Bank offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Commonwealth Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Dial 000

What are the hours and when should I call?

Commonwealth Bank operates the call center for this 13 22 21 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 1,058 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Commonwealth Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Commonwealth Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Commonwealth Bank is Tuesday. The most busy day to call is Friday. Again, this is based on a sample of 1,058 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call Commonwealth Bank

In summation, the best day to call Commonwealth Bank is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Commonwealth Bank staffs the call center well on Tuesday.

Why Customers Call Commonwealth Bank

If you have time to do a bit of reading before you call Commonwealth Bank, we recommend you read over some of our problem-specific articles.

What are the options for accessing my Commonwealth Bank account online?

There are multiple options available for accessing your Commonwealth Bank account online. The first option is NetBank, the bank's online banking portal. It allows you to view account balances, transaction history, and make transfers and payments. Another option is the CommBank app, available for both iOS and Android devices, which offers similar features as NetBank and enables you to make mobile payments. Additionally, you can access your account through the bank's mobile website using your smartphone or tablet's web browser. This provides a simplified version of NetBank, allowing you to perform essential banking tasks. With these convenient options, you can easily manage your Commonwealth Bank account online from the comfort of your own device, ensuring convenient access to your finances at any time.

Can I open a joint account with Commonwealth Bank?

Yes, it is possible to open a joint account with Commonwealth Bank. Opening a joint account allows two or more individuals to manage and access funds together. To open a joint account, all account holders must visit a Commonwealth Bank branch in person and bring identification documents, such as passports or driver's licenses, to verify their identities. Each account holder will also need to provide their Tax File Numbers (TFN) or exemption codes. Commonwealth Bank offers various types of joint accounts, including everyday transaction accounts, savings accounts, and term deposits. Joint accounts allow convenient management of shared finances, enabling easy access to funds for both parties. It is important to note that joint account holders have equal access and responsibility for the account, including overdrafts and account fees.

What is the interest rate for a Commonwealth Bank home loan?

The interest rate for a Commonwealth Bank home loan varies depending on several factors, including the type of loan, the amount borrowed, and the borrower's creditworthiness. At Commonwealth Bank, they offer a variety of home loan options such as fixed-rate loans, variable-rate loans, and interest-only loans. These options come with different interest rates tailored to meet the diverse needs of borrowers. It is recommended to visit Commonwealth Bank's official website or contact their customer service to get accurate and up-to-date information on current interest rates applicable to their home loan products. The bank's team of professionals will assist in finding the most suitable loan option for individual circumstances and provide transparent advice on interest rates, ensuring borrowers make informed decisions.

Top Commonwealth Bank customer service problems

Click the link above to get answers to just about any Commonwealth Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Commonwealth Bank Customer Service Contacts

There are of course other ways to contact Commonwealth Bank customer service besides the phone. Below we list the best ones, by medium.

Commonwealth Bank Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Commonwealth Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Commonwealth Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Commonwealth Bank agent. This phone number is Commonwealth Bank's best phone number because 6,348 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 13 22 21 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Commonwealth Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Commonwealth Bank has 1 phone number. It's not always clear what is the best way to talk to Commonwealth Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Commonwealth Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Commonwealth Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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