Commonwealth Bank Customer Service Issues

Hello, I am Mr. Shayne Hudson, born on 06/08/[redacted], residing at [redacted] Kareela Avenue, Penrith, NSW, Australia [redacted]. I have two accounts with your institution, one opened in Penrith and another initially started at the Evans Head Post Office Branch in the early 1990s. I need assistance resetting my password as my mobile phone, the usual method of resetting it, was stolen. Kindly update my email to [redacted] from [redacted] and send me a link or a new temporary password. Thank you for your help.

Currently residing overseas without an Australian mobile number, I'm struggling to reach Commonwealth Bank by phone to update my details. Despite multiple attempts through their international line, I've faced lengthy hold times, resulting in dropped calls and wasted credits. The lack of a call-back option compounds the issue, and being without an Australian mobile number hinders using the app or receiving verification codes. With Commonwealth Bank's substantial resources, it's baffling that customer service remains lacking. I hope for improved access and options soon. Best regards, Ewen K

I recently noticed an unexpected transaction of approximately $80 on my bank statement, causing my account to be overdrawn. I have already placed a hold on my card, but I am unsure if it's effective. I am seeking advice on how to prevent any more unauthorized transactions and urgently need to resolve this issue, as I am unable to pay my vehicle registration. I fear that any money I deposit to cover my registration will be consumed by these transactions. Any assistance would be greatly appreciated. Thank you, Karen 😊

Subject: Payment Issue with Turkish Tourist Visa Application I recently applied for a Turkish official Tourist Visa with my wife using our joint account credit card, which ends in ****[redacted]. However, while my wife's payment went through without any issues, my application is now requesting a code that is supposed to be sent to our Australian phone, [redacted]. The problem is, we don't take our phones overseas due to past roaming charges. We have already contacted our bank, the Credit card department, and the branch at CBA in Forest Lake regarding this issue. We are requesting assistance to clear a payment of US$65+ for my visa application as soon as possible, as failing to do so within 48 hours may prevent me from obtaining the visa online. Since we are not able to visit the Turkish Embassy in Sofia, Bulgaria, this situation could become a major problem for us. I urgently need clarification on whether it is possible to make the payment without the need for the phone code. Your prompt response on this matter would be greatly appreciated. Thank you, Wayne Tilly

Hello, I am WU S. currently residing in China. Due to the ongoing impact of COVID-19, I have been unable to leave China. I am in the process of applying for a visa to return to Australia. However, I have encountered some issues with my bank card expiring and not being able to access my online banking account as I have forgotten my client number. Moreover, my Australian phone number is currently inactive, making it impossible to receive the necessary verification code. I have attempted to contact you via my office landline, but it seems there may be an issue with the number. I am feeling quite stuck and would greatly appreciate it if you could reach out to assist me. Thank you for your anticipated help.

With assets totaling 1.22 trillion and a profit of 9.63 billion this year, I am disappointed in the poor telephone assistance service provided by your bank, ranking next to Telstra. Over the past two years, I have experienced multiple incidents of card number theft, including my current debit card. While overseas, I am frustrated to be kept waiting for an hour just to report a theft from my smart access account. There are two main issues at hand: 1. The frequent theft of my funds from your bank, this time through a debit card. 2. The unacceptable amount of time it takes to resolve these matters. I urge you to improve your security measures and expedite the resolution process to better assist customers like me. Sincerely, Professor R. Perry