Commonwealth Bank Customer Service Issues

Hello, I am the primary cardholder for our Visa account. My husband also has a card for this account but he has forgotten his PIN and hasn't used the card in weeks. Due to an unexpected medical situation, he needs to visit Ashford Hospital in Adelaide tomorrow for an appointment. He will need to pay for an ECHO heart test. Could you please call my husband at [redacted] to help him set up a new PIN? We have been with your bank for about 46 years. Thank you for your assistance. - Judith A. G.

To whom it may concern, I am Guilherme de Almeida Mendes. My credit card number is 5[redacted] 8[redacted]. Currently on holiday in Thailand, my wife and I were scammed in Phuket. Despite unsuccessful attempts to reach customer service, I do not authorize any charges from PRIME PROPERTY PHUKET. A pending amount of $1,[redacted].83AUD is noted on my bank balance, and I urge you not to finalize this transaction. We have sought legal advice in Phuket and have limited reception for phone calls on the island where we will be for over 5 days. Your prompt attention to this matter is greatly appreciated. Please reply to this email. Thank you, Guilherme de Almeida Mendes

I have concerns regarding a recent communication from an individual identifying as Peter Hill, claiming to represent your organization. He offered me a loan requiring $[redacted] in prepaid gift cards for the process, but my loan has not materialized, and he is requesting an additional $[redacted] in gift cards. I am apprehensive about a possible scam. Can you confirm Peter Hill's employment status at Commonwealth Bank? He operates from a New York office and contacts me at [redacted]. He asserts his role as a senior loan officer at the New York branch on Lexington Ave. I urge you to contact me promptly at [redacted], Cynthia B. Thank you for addressing this matter urgently.

I am from Singapore and recently helped a stranger at KUL airport terminal M. I assisted him with cash for a ticket amendment since his card was not activated. He planned to transfer the money to me through his mobile bank app. Despite having a screen capture of the transfer details, I am unsure about its legitimacy. I am yet to see the money in my account and would appreciate assistance with verifying the transfer. The information captured includes my name as Chua Kim Heng, my bank account number as [redacted]7-4, an undisclosed amount of $[redacted], the sender listed as Smart Access with the number [redacted][redacted], the date as 17 Sep [redacted] at 23:37 in Sydney/Melbourne time, an empty description, and a receipt number N[redacted]81. I seek guidance on this matter. Thank you for your help.

I have been mistreated by the bank, with excessive fees on my pension in [redacted] and [redacted]. I am requesting the company's assistance to rectify this situation, as it has caused me stress and financial strain. I believe that changes can be made quickly to resolve this issue for not just myself, but others in similar circumstances. I am a valued customer entitled to refunds. Please contact me via email or text at [redacted], [redacted] I urge you not to ignore this matter and to take action promptly. Kindly share my message with Commonwealth and initiate the necessary transactions to address this problem efficiently.

Hello, I am reaching out on behalf of my husband, Steven W., who requires a short-term loan to purchase new equipment for his work. We are interested in understanding your loan repayment terms, interest rates, and necessary requirements. Additionally, I would like to inquire about credit card options as I left mine in Australia due to urgent work travel. We need to borrow approximately between $3,[redacted] to $15,[redacted], considering the machinery costs $10,[redacted]. Steven anticipates starting loan repayments by the end of next month. Please consider our personal information for the loan processing. Thank you for assisting my husband, who is struggling with depression and anxiety. It is crucial to us to support him during this challenging time. A loan receipt would also be appreciated. Sincerely, Steven W. Address: 27 Alquine Road, Illinois, Chicago, USA Phone: +[redacted][redacted]

Over six weeks ago, on 16 May, I reached out to Matt Comyn. I also sent a letter with a book I authored, "Six Small Jars," sharing an idea I believed could benefit both the Commonwealth Bank and myself. Despite acknowledging it as just an idea that may not align with the bank's strategies, I have not received any response. I have been a loyal customer for 35 years and held a mortgage, invested in Colonial funds for my grandchildren, and have family accounts with you. It is disappointing not to have received even a simple acknowledgment. While I understand if my idea is not suitable, the lack of response feels like a disregard for customer loyalty. I trust that customer feedback is valued, especially after recent industry scrutiny. Consideration and respect for long-standing customers should be a priority, and I hope my concerns are taken into account. - Dave Johnson

I require assistance regarding an email sent to [redacted] notifying me about funds in my Australian account that I need to access. I am currently residing on a yacht in Spain without the ability to make international calls on my mobile or access my Commonwealth Bank card, which is in storage in NZ. Although I have all my account and banking information, I lack my card details, hindering me from setting up online banking. Attempts to reach you via email have been unsuccessful, so I am hoping to communicate through a webchat. I believe a brief 5-10 minute phone call could resolve this matter. Please reach out to me at +34 [redacted] [redacted] [redacted] or via email. Warm regards, Krista Harries BSB: [redacted] Account: [redacted]4 Swift Code: CTBAAU2S Award Saver

On September 11, [redacted], I contacted Commonwealth Bank regarding a $[redacted] online bank transfer sent to the wrong account. Despite both being Commonwealth Bank customers, the recipient already had the funds. The bank stated a trace and recover process, lasting up to 45 days, was necessary. Repeated follow-up calls yielded no progress. Approaching the 45-day mark, I discovered the trace and recover was not initiated. Almost three months later, after promises of a response via email, no resolution was reached. Commonwealth Bank's delay in initiating the trace and recover process on the 11th has jeopardized the money's return without my intervention. Their handling of the situation lacks professionalism and urgency. I consider $[redacted] a significant amount, and prompt action by the bank could have saved the day on the 11th.

Hello, I'm Angela Delgado Iniesta. I recently received a letter stating my bank account will be closed due to inactivity, but I still have a debt associated with it. I initially tried to open the account online for my move to Brisbane, but I never completed the process in person at the bank. As I am now living in Spain, I would like guidance on how to permanently close the account and settle the outstanding debt.

I have been a loyal customer of the CBA for more than 30 years. Despite a pristine payment history on my credit card and mortgages, when I returned from an overseas assignment, I encountered an unexpected issue. I wanted to transition my accounts to CBA, given a substantial balance in my Everyday account, and asked for a credit limit increase from $5k to $10k on my CBA credit card. However, my application was declined due to not meeting their current lending criteria. Frustrated by a long wait time on their call center, I intended to email them but learned they do not offer that option for correspondence.

I am a new author with a book set to be released in three months, and I require a small sum of money promptly. I have an account at Commonwealth Bank but do not currently possess a credit card, having canceled mine due to fraudulent charges last year. While in Singapore due to the Coronavirus pandemic, I need to make a payment of US $[redacted] to my mentor/publisher, Mr. Gerry Robert of Blackcard Publishing Company, for additional training and resources to expedite the book publishing process. My client number is [redacted]1. Your prompt reply is greatly appreciated. Thank you in advance.

Hello, I have a question regarding a recent interaction I had on social media. I believed I was communicating with a legitimate trader who provided me with information and answered my questions. After a few days, I made three transactions totaling $[redacted] USD to an email account through PayPal, thinking it was secure. As I continued browsing social media, it appeared the person was active on different platforms and requested another payment. I declined and blocked them. The emails I sent the money to were [redacted] for maintenance and [redacted] as their boss. I verified these emails with a friend who confirmed their legitimacy. Is there any assistance you can offer to help me recover the funds?

I'm currently abroad and can't go back to Australia because of the travel restrictions related to Covid-19. I need to update my mobile number for my CDIA account. Unfortunately, I don't have access to a landline phone, and the long wait times make it difficult to hold on the line due to the limited phone load. I kindly request a callback on the number [redacted]-63-32-[redacted] in the Philippines. Thank you.

On December 24, [redacted], $94.95 was debited from my Commonwealth Bank Pensioner Security account ending in [redacted] (mastercard debit card) under the name of Mrs. Nicole Bellamy. I did not authorize this deduction. The company responsible for this deduction is McAfee Antivirus. I have attempted to contact Commonwealth Bank multiple times without success. I kindly request that Commonwealth Bank investigate this issue and refund the mentioned amount back into my account. Thank you, N. Bellamy

I am reaching out regarding my son's account, where unauthorized actions have taken place. Due to his age of 17 and difficulty navigating these matters, he allowed me to assist him over speakerphone. After a lengthy 1 hour and 15 minutes, we finally spoke to Jake. Despite confirming my son's name twice along with his card details, there was an issue with the expiry date. Jake questioned discrepancies and implied my input was inappropriate prompting. I clarified my assistance and relationship with my son, but Jake still deemed my son unidentifiable and insisted on visiting a branch for resolution. My son faces challenges that make tasks more daunting, hence my involvement in his financial errands. It is disheartening that Jake did not recognize the need for parental guidance, especially for young customers. This experience has left us with uncertainty about the blocked card and next steps, as my son was unaware of these actions. The entire situation was unacceptable.

I had made an online inquiry for a loan and received an email from a company stating my application was approved. They requested a payment for LMI of $[redacted] to transfer the loan. After sending the payment and receipt, they claimed the loan was transferred to my account. Later, they asked for tax payment before the funds could be released, which raised suspicions. I tried contacting support at [redacted] without success and reached out to NAB for assistance with the account I transferred money to. NAB suggested contacting my bank again and they would liaise with NAB due to potential fraud. Despite several attempts to reach support at [redacted], each call ended without resolution. Even after visiting the Inala Civic Branch, I was advised to contact [redacted]. Continuous calls to the number resulted in extended wait times and disconnections. I am currently on hold waiting for assistance. I urgently require help with this matter.

I have been on the phone since 4 pm, and now it's nearly 10 pm. Six of my calls have dropped in a row. I have urgent business that needs to be done, and I can't finish it. One person spoke to me for about 5 minutes, and during our conversation, the call dropped, but he didn't bother to call me back. I purchased a house, exchanged contracts, and I can't transfer the 10 percent we lost. It's now 10 pm. This service is unacceptable. I would like a call back from the manager as soon as possible. My number is [redacted] [redacted] [redacted].

Hello, I am Yue Zhang, an international student studying in Australia. Recently, I made an error with a transaction, causing my refund to go to the wrong Commonwealth Bank account. I reached out to the account holder for help, but he's currently unable to access his mobile banking as he lost his SIM card and is in China. He has been unable to get a new SIM card or reach the bank for assistance. Since I am not a Commonwealth Bank customer, I am seeking advice on whether the account holder can address this issue via email and access mobile banking under these circumstances. Thank you for your assistance. Best, Yue

Hello, We have an upcoming school Fundraising Fair scheduled for March 18, [redacted], from 3 pm to 7 pm. Attached is a letter requesting your assistance. Acknowledging the current challenges faced by everyone, we are organizing this fair to reunite the community, offering a sense of normalcy to our students and families in the district. Your donations of any kind to support our fundraising efforts would be greatly appreciated. If you're interested in setting up a stall or displaying advertisement for your business, we can make arrangements for that as well. You can reach us via mobile or email: Debbie Griggs Email: [redacted] Phone: [redacted] Louise Rookledge Email: [redacted] We eagerly anticipate your support. Best regards, Debbie Griggs Fair Committee