Comcast Technical Support Phone Number

This call may be monitored or recorded. For more information about our privacy practices, visit us at xfinity dot com slash privacy.
I'll need a phone or account number to look you up. Say phone number or account number, or say new customer, to sign up for a new service."

What It's Like to Call Comcast Phone Number 866-316-1619

By Jeff Whelpley

Dec 12, 2023

I just moved to the Boston area and I need to set up cable service, so I decided to call Comcast because I have heard about them from sporting events they sponsor. A lot of things are different in the North, so I'm kind of exploring and trying to decide what is going to be the right fit for me. I prefer calling to talk about offers because I find it easier to sort through the offers and also I can ask instant questions. I believe in knowing what you are signing up for before entering any contracts. 

As I said, I'm not too familiar with Comcast, but as a major internet provider, I'm sure they have a lot of phone calls throughout the day. This is probably why they have an automated system, which was kind of annoying because, for a new customer, I still had to answer a lot of questions before I could talk to someone. Despite feeling like it was a long process, it only actually took two minutes to talk to a customer service agent, so overall I would say that my experience was good. 

The first time I called this number I got a busy tone which was odd, but then I called a second time and it went straight through. The voice assistant picked up and said, "Thank you for calling Xfinity. This call may be monitored or recorded. For more information about our privacy policy please go to our online website. Hi, I'll need your zip code to get started." I entered my zip code, and then it said, "Sorry, I didn’t find an account based on your zip code. I’ll need a phone number or account number to look you up, or if you calling to sign up for new service, say new customer."

This seemed like a sort of silly request because it wouldn't recognize the zip code or phone numbers of new customers but I went ahead and told the assistant I was a new customer. Then it asked, "Are you calling to activate equipment you recently received?" I said no, and it told me there is a program for free internet service, but I don't qualify for that so I said no as well. Next, it wanted to know if I was calling about a home or business and if I wanted to inquire about a new service or a previous account. 

Once I finally got through all of those questions, with no warning it sent me straight to an agent. In fact, it caught me off-guard when Amanda answered, but in a good way because I was trying to talk to an agent. She was very helpful and spoke clearly which was nice. I have the information I need now and will think about whether I go with their service or not. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Comcast's 866-316-1619 Technical Support Number

This Comcast phone number is ranked #2 out of 8 because 331,158 Comcast customers tried our tools and information and gave us feedback after they called. The reason customers call 866-316-1619 is to reach the Comcast Technical Support department for problems like Billing, Service Outage, Streaming or Download Trouble, Equipment Trouble, Cancel Service. As far as we can tell, Comcast has call center locations in South Carolina or Pennsylvania or Colorado or New Hampshire and you can call during their open hours Mon-Fri 7am-8pm, Sat 8am-5pm EST. Comcast has 8 phone numbers and 12 different ways to get customer help. We've compiled information about 866-316-1619 and ways to call or contact Comcast with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Comcast

Calling Comcast at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 866-316-1619. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Comcast Technical Support agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Comcast Once on the phone with Comcast's Technical Support department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Comcast in General

While 866-316-1619 is Comcast's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-266-2278 is their best customer phone number overall, and we have put together a comparison of their 12 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Comcast help by calling them, is that other customers give their customer support at this number a 67% score for their communication skills and a 75% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

Other Comcast Info

More Company Phone Numbers