Coldwater Creek Customer Service

Phone Number & Contact Info

Coldwater Creek's Best Phone Number

888-678-5576
Toll-free·Calls Customer Service·Most popular Coldwater Creek number
Q:

How do I talk to a live human at Coldwater Creek?

A:Calling this Coldwater Creek number should go right to a real human being
Q:

Does Coldwater Creek offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Coldwater Creek Customer Phone Numbers

Website Assistance

800-510-2808
Toll-free · 24 hours, 7 days · Calling this Coldwater Creek number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Coldwater Creek phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Coldwater Creek number should go right to a real human being
Below are some clips we've found from Coldwater Creek's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Coldwater Creek, and thank you for calling. To place an order, press one. For help with an existing order, press two. For all other calls, please stay on the line. A specialist will be with you as soon as possible. Our goal is exceptional customer care, and this call is being recorded. Thank you for calling Coldwater Thank you for calling Coldwater Creek."
Excerpt from a call with Coldwater Creek
Friday, February 16, 2024 4:44 PM

The first phone menu

"Welcome to Coldwater Creek, and thank you for calling.
To place an order, press one.
For help with an existing order, press two."
Excerpt from a call with Coldwater Creek
Wednesday, May 29, 2024 5:06 PM
In fact, much of this information on this page is superfluous because this Coldwater Creek phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Coldwater Creek operates the call center for this 888-678-5576 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 66 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Coldwater Creek phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Coldwater Creek staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Coldwater Creek is Saturday. The most busy day to call is Friday, which averages 2200% more phone calls by comparison. Again, this is based on a sample of 66 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Coldwater Creek

In summation, the best day to call Coldwater Creek is Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Coldwater Creek

If you have time to do a bit of reading before you call Coldwater Creek, we recommend you read over some of our problem-specific articles.

What is Coldwater Creek?

Coldwater Creek is a renowned clothing and accessories retailer offering stylish women's fashion. With an emphasis on comfort, quality, and sophistication, Coldwater Creek designs and crafts a wide variety of apparel to suit diverse preferences and body types. From dresses, tops, and pants to outerwear and swimwear, their extensive collection caters to casual and more formal occasions. In addition to clothing, Coldwater Creek presents a range of accessories, including jewelry, handbags, and shoes, enabling customers to complete their ensemble effortlessly. With a commitment to exceptional customer service, Coldwater Creek strives to provide an enjoyable shopping experience both online and in their physical stores, ensuring women look and feel their best in timeless and uniquely curated fashion.

What is the Coldwater Creek rewards program?

The Coldwater Creek rewards program is a loyalty program designed to reward our valued customers. By enrolling in the program, customers can earn points for every purchase made online or at any of our retail stores. These points can be accumulated and redeemed for exclusive benefits, such as discounts, free shipping, early access to sales, and other special promotions. Additionally, members receive a birthday reward and are eligible for surprise gifts and invitations to exclusive events. It's our way of showing appreciation to our loyal customers and making their shopping experience even more enjoyable. To join the rewards program, simply sign up on our website or ask one of our associates in-store.

Are gift cards available for purchase?

Yes, gift cards are available for purchase at Coldwater Creek. These gift cards make for the perfect present or a convenient way to treat yourself. You can purchase gift cards in various denominations, allowing you to choose the amount that suits your budget or the recipient's preferences. They can be used for online purchases or in-store shopping at any Coldwater Creek location. Gift cards are a great option for birthdays, anniversaries, holidays, or any special occasion. Simply visit our website or nearest store to purchase a Coldwater Creek gift card, and surprise someone with the gift of stylish and comfortable clothing, accessories, and more.

Top Coldwater Creek customer service problems

Click the link above to get answers to just about any Coldwater Creek customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Coldwater Creek, and their purpose. Are any of these similar to the reason you are trying to call?
Adjusting order quantity: "I just placed an order, and by mistake, I ordered two raspberry teas instead of one. I only want one. Could you adjust my order?"
- From a call lasting 5m 3s , May 29, 2024 5:06 PM
Order cancellation inquiry: "I just got an email that says my order was canceled, could you check on it for me, please?"
- From a call lasting 4m 37s , Mar 27, 2024 8:37 PM
Language preference: "Can you speak Spanish?"
- From a call lasting 3m 8s , Feb 22, 2024 4:32 PM

More Coldwater Creek Customer Service Contacts

There are of course other ways to contact Coldwater Creek customer service besides the phone. Below we list the best ones, by medium.

Coldwater Creek Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Coldwater Creek provides this option.

Conclusion and closing notes

This is Coldwater Creek's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Coldwater Creek agent. This phone number is Coldwater Creek's best phone number because 384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-678-5576 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Coldwater Creek first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Coldwater Creek has 2 phone numbers. It's not always clear what is the best way to talk to Coldwater Creek representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Coldwater Creek. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Coldwater Creek. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Coldwater Creek Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!