Coldwater Creek Customer Service Issues

On September 1, [redacted], I purchased two fleece pullover sweatshirts. I own multiple of these sweatshirts and wear them daily. The new gray sweatshirt fits like my existing ones. However, the blue one I received is four inches smaller around and three inches longer, making the fit uncomfortable. Despite washing it as I do with my other shirts, its size altered. I am concerned about the sizing consistency of future purchases. I am disappointed that I cannot return the blue shirt due to washing it.

I placed an order on April 10th for an item from Coldwater Creek, and they charged me $65.96. After the item supposedly shipped, FedEx informed me it's only a label created, and the item remains in an Indiana warehouse with no delivery date. Following a call to Coldwater Creek, they promised to send a replacement with 2-day shipping. However, it has been three days since the replacement was mentioned. The order number provided by the representative appears to be invalid when checked on the Coldwater Creek website. I am now seeking to cancel my order and receive a refund.

Upon receiving my recent orders, I was surprised to see that many items are labeled as "Final Sale" on the invoices. I typically avoid Final Sale items, and it seems I accidentally purchased some without realizing. The order totaling $[redacted].69 did not have the Final Sale label, but I later discovered that items with prices ending in .99, .98, or .95 are considered Final Sale. This was news to me. I only became aware of Coldwater Creek's situation on 8/7/20, as I don't check online regularly. I'm still within the 90-day return period for orders placed in late May or later, and I opened the packages on August 5, [redacted]. I neither need nor have space for 4 "All Season" jackets/coats, unaware of CWC's financial struggles. Given my upcoming surgery and recent medical expenses for my fur-babies, who are my main source of support, returning these items for a refund is crucial. With no family nearby, my pets are my world. As I approach the end of the 90-day return window, I find most items are now marked as Final Sale, despite my efforts to avoid them. I was unaware of CWC's liquidation plans and the specific pricing indicators for Final Sale items. This was certainly not something I anticipated back in May [redacted].

Lack of Communication and Follow-up Leads to Lost Customer! As a longtime customer of this old brick-and-mortar store, I placed an order for 2 shirts over the phone on 12/23/20 after receiving a promotional email. The only contact information provided was a small phone number at the bottom of the email. My AmEx was charged quickly, and the order was delivered on 1/2/21 via USPS with a hefty $14.00 shipping fee. Despite this, I did not receive a confirmation email, any follow-up communication, or even return information. When I finally reached an agent at [redacted], I was disconnected after an 8-minute hold. I will never make a purchase from this company again due to their complete lack of customer service and will just keep the oversized shirts rather than dealing with such a poorly managed business.

I received order E[redacted]7 yesterday with 3 Items. Unfortunately, one of the items, Item #[redacted]20, the Pleated Peplum Cardigan in Whisper Blue, Size PL, was missing. Instead, I received Style [redacted], the Linen Tye Front Short Sleeve Top in Clearwater, Size PL, which costs $49.95 as well. This mix-up is disappointing as I needed the Cardigan for my upcoming vacation on August 8th. I am happy to return the incorrect item. Can you please expedite shipping for the missing Cardigan to ensure it arrives before August 8th? When returning the Linen Tye Front Short Sleeve Top, I am unsure how to fill out the Return Reason Code due to the mislabeling. Please address this matter promptly. You can reach me at [redacted] or respond to this message. My customer number is #EC[redacted]7. Thank you, Laurelle Giberson.