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Coldwater Creek Customer FAQ

Top Answers & How-to Guides

What is Coldwater Creek's Phone Number?

The question we are asked most often is about how to talk to Coldwater Creek customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the Coldwater Creek rewards program?

The rewards program at Coldwater Creek allows loyal shoppers to earn points for their purchases, which can be redeemed for...

Can I set up a personal account for easier checkout?

Coldwater Creek provides the option to create a personal account, which simplifies the checkout process by saving shipping and...
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Recent Coldwater Creek Customer Questions

does a customer pay for return shipping

Yes, customers are responsible for return shipping costs at Coldwater Creek. However, if you received an incorrect or damaged item, please contact customer service as you may qualify for a waiver of return shipping fees. Remember to always check the return policy details on the Coldwater Creek's website or any updates the company might make to its return policy.
Asked Mar 26, 2024 9:12 PM

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Ordering and Payments

How can I place an order?

To order from Coldwater Creek, start by visiting their website to browse items. Select your desired size and color, then add...
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How do I redeem a promo code or coupon?

To redeem a promo code or coupon with Coldwater Creek, add items to your cart, go to checkout, and find the "Promo Code"...
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What are the payment options available?

Coldwater Creek provides various payment methods for customers, including major credit cards like Visa and MasterCard, as well...
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Can I cancel or modify my order?

Coldwater Creek generally permits order cancellations or modifications for a limited time after placement, depending on the...
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Shipping and Tracking

How do I track my order?

To track an order from Coldwater Creek, customers should visit the official website and look for the "Order Status" or "Track...
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Do you offer international shipping?

Coldwater Creek does offer international shipping, enabling customers outside the U.S. to order items. Shipping details,...
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What are the shipping options available?

Coldwater Creek provides various shipping options, including economical standard shipping and faster expedited choices. Free...
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Returns and Policies

What is the return policy?

Coldwater Creek offers a customer-friendly return policy, allowing most items to be returned within thirty days if they are...
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Are gift cards available for purchase?

Yes, Coldwater Creek offers gift cards in various denominations for flexible gifting. Recipients can choose from different...
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Are there any sales or promotions currently available?

Coldwater Creek frequently has sales and promotions on clothing and accessories. For the latest details, visiting their...
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Account Management

What is the Coldwater Creek rewards program?

The rewards program at Coldwater Creek allows loyal shoppers to earn points for their purchases, which can be redeemed for...
Read more

Can I set up a personal account for easier checkout?

Coldwater Creek provides the option to create a personal account, which simplifies the checkout process by saving shipping and...
Read more

Product Information

What sizes are available for clothing?

Coldwater Creek provides a broad selection of clothing sizes from petite to plus sizes, catering to various body types. Sizes...
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How do I care for and clean my purchased items?

To care for Coldwater Creek items, always refer to garment labels for specific instructions. Generally, machine wash in cold...
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Do you have a size chart available?

Coldwater Creek features a size chart on their website to help customers determine the appropriate fit for their clothing. This...
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We look to the Coldwater Creek issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Coldwater Creek issues reported to GetHuman
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