Citizenship and Immigration Canada Customer Service

Phone Number & Contact Info

Citizenship and Immigration Canada's Best Phone Number

888-242-2100
Toll-free·Calls Customer Service·Most popular Citizenship and Immigration Canada number
Q:

How do I talk to a live human at Citizenship and Immigration Canada?

A:Press 1, then 1 and 1 again and then press 0
Q:

Does Citizenship and Immigration Canada offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-4pm EST. The least busy day is Wednesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 15 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

Citizenship and Immigration Canada Customer Phone Numbers

Corporate Offices

613-944-4000
Mon-Fri 9am-5pm EST · Press 1 then 1 then 2 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Citizenship and Immigration Canada phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 1 and 1 again and then press 0

What are the hours and when should I call?

Citizenship and Immigration Canada operates the call center for this 888-242-2100 phone number Mon-Fri 8am-4pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 79 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Citizenship and Immigration Canada phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Citizenship and Immigration Canada staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Citizenship and Immigration Canada is Wednesday. The most busy day to call is Monday, which averages 50% more phone calls by comparison. Again, this is based on a sample of 79 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Citizenship and Immigration Canada

In summation, the best day to call Citizenship and Immigration Canada is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Citizenship and Immigration Canada staffs the call center well on Wednesday.

Why Customers Call Citizenship and Immigration Canada

If you have time to do a bit of reading before you call Citizenship and Immigration Canada, we recommend you read over some of our problem-specific articles.

How Do I Apply for Trv from Citizenship and Immigration Canada?

If you are planning on visiting Canada, you may be required to get a TRV, or Temporary Resident Visa, before you travel. You can easily find out if you need one online. You can also apply for the TRV online, though there are a lot of forms you have to fill out and it may take some time.

What are the requirements for Canadian citizenship?

The requirements for Canadian citizenship include being at least 18 years old, having permanent resident status in Canada, possessing adequate knowledge of English or French, and demonstrating an understanding of Canadian rights and responsibilities. Applicants must also have lived in Canada for at least three out of the past five years, file their taxes, and pass the citizenship test, which assesses knowledge of Canada's history, values, institutions, and symbols. Additionally, individuals should not have any criminal convictions or be under removal order. The citizenship application requires proof of language proficiency, completion of a residence questionnaire, and a fee payment. Exceptions and additional requirements apply for minors, individuals serving in the Canadian Armed Forces, and those with Canadian parentage.

Is there a language requirement for Canadian citizenship?

Yes, there is a language requirement for Canadian citizenship. In order to obtain Canadian citizenship, applicants aged 18 to 54 must demonstrate proficiency in either English or French. The language proficiency is assessed through a standardized test that evaluates an individual's speaking, listening, reading, and writing skills. Successful completion of the test is necessary to meet the language requirement. However, there are certain exemptions available for individuals with certain medical conditions or those who are 55 years of age or older at the time of application. Achieving the language requirement helps promote cultural integration and ensures that new citizens can fully participate in Canadian society.

Top Citizenship and Immigration Canada customer service problems

Click the link above to get answers to just about any Citizenship and Immigration Canada customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Citizenship and Immigration Canada Customer Service Contacts

There are of course other ways to contact Citizenship and Immigration Canada customer service besides the phone. Below we list the best ones, by medium.

Citizenship and Immigration Canada Customer Help Desk / Web Support

cic.gc.ca - Customer Service
Online customer service support
As a last, sometimes only, resort- Citizenship and Immigration Canada customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Citizenship and Immigration Canada's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Citizenship and Immigration Canada agent. This phone number is Citizenship and Immigration Canada's best phone number because 21,252 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-242-2100 include Question, Complaint, Issues with Visa, Update on application and other customer service issues. The Citizenship and Immigration Canada call center that you call into has employees from Canada and is open Mon-Fri 8am-4pm ET according to customers. In total, Citizenship and Immigration Canada has 2 phone numbers. It's not always clear what is the best way to talk to Citizenship and Immigration Canada representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Citizenship and Immigration Canada. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Citizenship and Immigration Canada. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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