How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Citi Business Cards phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose option 1-2, then follow prompts.
Here is how our research team describes the way the Citi Business Cards phone system greets you: Welcome to City Business. This call may be monitored or recorded. You are now in our speech-enabled system. To switch back to our touch-tone system, press ** at any time. Please touch, tone, or say your ATM, debit card, Social Security, or taxpayer ID number.
Below are some clips we've found from Citi Business Cards's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling account online support.
This call may be monitored or recorded.
How can I help you today?"
Excerpt from a call with Citi Business Cards
Saturday, February 3, 2024 8:55 PM
What are the hours and when should I call?
Citi Business Cards operates the call center for this 800-347-4934 phone number Mon-Fri 7am-11pm, Sat-Sun 9am-5:30pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Citi Business Cards phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Citi Business Cards staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Citi Business Cards is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Citi Business Cards is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Citi Business Cards staffs the call center well on Thursday.
Why call this Citi Business Cards number?
Below is a sample of recent calls to Citi Business Cards, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about account balance: "Now, Jennifer, reason I'm calling, they should I know there's no no balance Is there a balance on my account?"
- From a call lasting 8m 10s , Feb 3, 2024 8:55 PM
More Ways to Contact Citi Business Cards Customer Service
There are of course other ways to contact Citi Business Cards customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Citi Business Cards customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Citi Business Cards's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Citi Business Cards agent. This phone number is Citi Business Cards's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-347-4934 include and other customer service issues. Rather than trying to call Citi Business Cards first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Citi Business Cards has 1 phone number. It's not always clear what is the best way to talk to Citi Business Cards representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Citi Business Cards. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Citi Business Cards. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.