Does Citi Bike NYC offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Tuesday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Citi Bike NYC below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Citi Bike NYC phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 0
Below are some clips we've found from Citi Bike NYC's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Citi Bike.
This call may be monitored or recorded for quality and training purposes.
If you are injured or need immediate emergency assistance, please hang up and dial nine one one.
If you are calling about a bike, station, or trip, please press one."
Excerpt from a call with Citi Bike NYC
Friday, November 8, 2024 8:29 AM
What are the hours and when should I call?
Citi Bike NYC operates the call center for this 855-245-3311 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 93 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Citi Bike NYC call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Citi Bike NYC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Citi Bike NYC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Citi Bike NYC is Tuesday.The most busy day to call is Monday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 93 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Quietest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Citi Bike NYC is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Citi Bike NYC staffs the call center well on Tuesday.
Why Customers Call Citi Bike NYC
Below is a sample of recent calls to Citi Bike NYC, and their purpose. Are any of these similar to the reason you are trying to call?
Disputed ride charge: "I was charged a hundred and sixty six dollars and thirty one cents recently, and I didn't make that ride."
- From a call lasting 4m 25s , Nov 8, 2024 8:52 AM
Unauthorized charge dispute: "I just got charged for on my account for a ride, and it's a hundred and sixty six dollars."
- From a call lasting 5m 59s , Nov 8, 2024 8:29 AM
Account on hold issue: "My account is on hold and I really, really need for this to be resolved immediately."
- From a call lasting 6m 54s , Sep 14, 2024 12:10 AM
Information about why customers call Citi Bike NYC is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Citi Bike NYC will reply our your email.
As a last, sometimes only, resort- Citi Bike NYC customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Citi Bike NYC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Citi Bike NYC agent. This phone number is Citi Bike NYC's best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-245-3311 include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call Citi Bike NYC first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Citi Bike NYC has 1 phone number. It's not always clear what is the best way to talk to Citi Bike NYC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Citi Bike NYC. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Citi Bike NYC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.