Citi Bike NYC Phone Number

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Customer service
Current Wait: 2 mins (2m avg)
Hours: 24 hours, 7 days; best time to call: 2:45pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 1, then 0

Reasons customers like you called recently

Hello. I dont know if im reaching to the right department but I'm not happy with your s...
my son was jumped by six boys and they stole his bike last night how do I handle this?
Using. A Hra account for my renewal
I visited New York last year. I used a citi bike while I was out there. **Last night so...
how can i reach personel directly
Hi, I returned my bike and was charged $** for my ride. I’m also lost onto why I was ch...
Good Morning!*I run a small business bar*restaurant in Tribeca. We are excited to part...
My Bike was placed back on the dock on June ** around * o’clock. On the app it is still...
I put my bike back into a rack. But the app says that they are still using my card to p...
someone left their purse on bike at ***th**st Ave station bike *****
I’ve already docked a bike properly and now it’s still showing that I haven’t docked it...
I paid daily bike $**.**, but it paid over-charge $**.**. Can you refund this...
Acct* *FJJFDAB* Got an email saying e-bike ****** wasn’t returned but it WAS, docked wi...
I couldn’t get the bike off the dock to ride it and I was charged and I can’t cancel it...
As you are probably aware the fatalities and injuries occurring due to bikes are increa...
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Customer Number 855-245-3311 - by the Numbers

Phone number to dial855-245-3311
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial2:45pm
Navigate phone maze to a humanPress 1, then 0
Average wait
Current wait2
Rank (among phone numbers)1
Rank (overall)3
Alternate methodsweb, email, phone
Quality of communication72%
Quality of help86%
Customer votes295
Information last updatedWed Oct 21 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Citi Bike NYC's Best Toll-Free/800 Customer Phone Number

This is Citi Bike NYC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Citi Bike NYC agent. This phone number is Citi Bike NYC's Best Phone Number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-245-3311 include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call Citi Bike NYC we recommend you tell us what issue you are having and then possibly contact them via web or email or phone. In total, Citi Bike NYC has 1 phone number. It's not always clear what is the best way to talk to Citi Bike NYC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Citi Bike NYC - by phone or otherwise

While 855-245-3311 is Citi Bike NYC's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Citi Bike NYC customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Citi Bike NYC please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Citi Bike NYC.

What is GetHuman's Relationship to Citi Bike NYC?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Citi Bike NYC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Sony Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Apple Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Sony or Apple. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Citi Bike NYC Contact Info

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