What should I do if my bike is damaged or stolen?

If a bike from the Citi Bike NYC program is damaged or stolen, there are specific steps that a user can take to address the situation. First, if it is a case of damage, the user should report the issue at the nearest docking station or on the Citi Bike app. Providing details about the damage will help ensure that the bike is repaired and safe for future riders. In the unfortunate event that a bike has been stolen, it is important to take immediate action. Users should report the theft through the Citi Bike app, where they can provide details regarding the incident. Additionally, it is advisable to file a police report with local authorities, as this documentation can be helpful for insurance purposes or any further action. Citi Bike NYC advises its users to regularly check their account on the official website or app for updates on their bikes, and to monitor any suspicious activity. For further assistance or specific inquiries, users may refer to the current web page for relevant contact information or additional guidelines. Thank you for being a responsible member of the Citi Bike community.