Chicago Tribune Customer Service

Phone Number & Contact Info

Chicago Tribune's Best Phone Number

800-874-2863
Toll-free·Calls Customer Service·Most popular Chicago Tribune number
Q:

How do I talk to a live human at Chicago Tribune?

A:Don't press or say anything. May take several cycles.
Q:

Does Chicago Tribune offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

Chicago Tribune Customer Phone Numbers

Corporate Offices

312-546-7900
24 hours, 7 days · When asked what can I help you with, say "More Options." Then say "Help with something else" or press 6. · Delivery problems, press 1. Temporary hold, press 2. Billing or payments, press 3. Electronic edition or digital access, press 4. Manage subscription, press 5. Help with something else, press 6.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Chicago Tribune phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press or say anything. May take several cycles.
Here is how our research team describes the way the Chicago Tribune phone system greets you: Delivery problems, press 1. Temporary hold, press 2. Billing or payments, press 3. Electronic edition or digital access, press 4. Manage subscription, press 5. Help with something else, press 6.
Below are some clips we've found from Chicago Tribune's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Chicago Tribune customer service. Did you know that you can manage your account online to do things like report a complaint, put your account on a temporary hold, change your address, and even view or pay your bill online? It's easy. Just visit us at chicago tribune dot com forward slash customer service. If you choose to self-service through the automated phone system, please listen to the main menu before making your selection."
Excerpt from a call with Chicago Tribune
Sunday, January 21, 2024 9:24 PM

What are the hours and when should I call?

Chicago Tribune operates the call center for this 800-874-2863 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 78 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chicago Tribune phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chicago Tribune staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Chicago Tribune is Saturday. The most busy day to call is Wednesday, which averages 425% more phone calls by comparison. Again, this is based on a sample of 78 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Chicago Tribune

In summation, the best day to call Chicago Tribune is Friday.

Why Customers Call Chicago Tribune

If you have time to do a bit of reading before you call Chicago Tribune, we recommend you read over some of our problem-specific articles.

What are the benefits of subscribing to the Chicago Tribune?

Subscribing to the Chicago Tribune offers a range of benefits to readers. Firstly, subscribers gain access to comprehensive local, national, and international news coverage, enabling them to stay informed on a wide array of topics. The Tribune boasts a team of dedicated journalists committed to delivering accurate, trustworthy news. Subscribers also enjoy exclusive features, in-depth investigative reports, and insightful commentary from experienced columnists. In addition to premium content, subscribers can access the Chicago Tribune across various platforms, including the website, mobile app, and e-edition. The subscription also includes full access to the Tribune's archives, allowing users to dive into the rich historical context of the city. Furthermore, subscribers receive special discounts and offers for events, promotions, and partner benefits. By subscribing, readers support local journalism and ensure its continuation for years to come.

How much does a subscription to the Chicago Tribune cost?

The cost of a subscription to the Chicago Tribune varies depending on the type of subscription and duration chosen. Currently, the Chicago Tribune offers various subscription options, including digital-only subscriptions and print subscriptions. The price can also vary based on any ongoing promotions or discounts available at the time of purchase. To get specific details on the latest subscription rates, it is recommended to visit the Chicago Tribune's official website or contact their customer service directly. They provide all the necessary information regarding subscription options, pricing, and any available offers to help you choose the most suitable and cost-effective subscription plan.

Can I access the Chicago Tribune online if I have a print subscription?

Yes, if you have a print subscription to the Chicago Tribune, you can access the newspaper online. As a print subscriber, you are entitled to unlimited digital access at no additional cost. This means you can enjoy all the news articles, opinion pieces, and exclusive content available on the Chicago Tribune website and mobile app. Simply activate your digital access by creating an online account using your subscription details. Once registered, you can log in to the website or app using your account credentials to start enjoying the online content. Stay updated with breaking news, delve into investigative reports, and access the newspaper anytime, anywhere, on any device with your Chicago Tribune print subscription.

Top Chicago Tribune customer service problems

Click the link above to get answers to just about any Chicago Tribune customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Chicago Tribune, and their purpose. Are any of these similar to the reason you are trying to call?
Missed newspaper delivery: "We didn't get a paper today. Why don't you just give us a credit for it?"
- From a call lasting 4m 36s , Mar 25, 2024 7:10 PM
Manage subscription: "I need to make changes to my subscription."
- From a call lasting 1m 48s , Jan 21, 2024 9:24 PM

More Chicago Tribune Customer Service Contacts

There are of course other ways to contact Chicago Tribune customer service besides the phone. Below we list the best ones, by medium.

Chicago Tribune Customer Service on X (formerly Twitter)

Chicago Tribune, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Chicago Tribune Customer Service on Facebook / Messenger

Some customer service teams, like that of Chicago Tribune, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Chicago Tribune Customer Help Desk / Web Support

chicagotribune.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Chicago Tribune customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Chicago Tribune's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chicago Tribune agent. This phone number is Chicago Tribune's best phone number because 6,180 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-874-2863 include Delivery problem, Cancel subscription, Complaint, Lower my bill and other customer service issues. Rather than trying to call Chicago Tribune first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or twitter or web. In total, Chicago Tribune has 2 phone numbers. It's not always clear what is the best way to talk to Chicago Tribune representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Chicago Tribune. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chicago Tribune. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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