Chase Debit Card Customer Service

Phone Number & Contact Info

Chase Debit Card's Best Phone Number

877-682-4273
Toll-free·Calls Customer Service·Most popular Chase Debit Card number
Q:

How do I talk to a live human at Chase Debit Card?

A:Press 2, then press 0.
Q:

Does Chase Debit Card offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday. How is this calculated?

Chase Debit Card Customer Phone Numbers

Personal Banking

800-935-9935
Toll-free · 24 hours, 7 days · Press 2, then Press 0, must enter debit card # or account number before being transferred to a Representative. · Please enter your account number, credit card number, or user ID, followed by the pound key.

Customer Service

877-242-7372
Toll-free · 24 hours, 7 days · Calling this Chase Debit Card number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Chase Debit Card phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2, then press 0.
Here is how our research team describes the way the Chase Debit Card phone system greets you: Please enter your account number, phone number, or user ID followed by the pound key.
Below are some clips we've found from Chase Debit Card's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"This call will be monitored and recorded and your voice may be used for verification.
Welcome to Chase.
Please enter your debit card account number, or user ID followed by the pound key."
Excerpt from a call with Chase Debit Card
Thursday, April 4, 2024 3:07 PM

The first phone menu

"This call will be monitored and recorded and your voice may be used for verification. Welcome to Chase. Please enter your debit card account number, or user ID followed by the pound key.
To report your debit card lost, stolen, or damaged, or to report unrecognized charges, press eight.
For other options, press two."
Excerpt from a call with Chase Debit Card
Thursday, April 4, 2024 3:07 PM

What are the hours and when should I call?

Chase Debit Card operates the call center for this 877-682-4273 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 83 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chase Debit Card phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chase Debit Card staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Chase Debit Card is Sunday. The most busy day to call is Thursday, which averages 157% more phone calls by comparison. Again, this is based on a sample of 83 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Chase Debit Card

In summation, the best day to call Chase Debit Card is Tuesday.

Why Customers Call Chase Debit Card

If you have time to do a bit of reading before you call Chase Debit Card, we recommend you read over some of our problem-specific articles.

Is there a fee for using my Chase Debit Card at non-Chase ATMs?

Yes, there is a fee for using your Chase Debit Card at Non-Chase ATMs. When you withdraw cash or check your balance at an ATM that is not owned by Chase, you may incur a fee from both the owner of the ATM and Chase. The fee amount depends on your specific account type and the type of transaction you make. However, Chase offers different account options, such as Chase Premier Plus Checking, which allows you to avoid non-Chase ATM fees. It's always recommended to review the fee schedule associated with your account or contact customer support for further details regarding non-Chase ATM fees.

What fees are associated with my Chase Debit Card?

There are certain fees associated with a Chase Debit Card. Some of these include ATM fees, which may apply when using ATMs outside of Chase's network. Non-Chase ATM fees may also apply for balance inquiries or other ATM transactions at non-Chase ATMs. Overdraft fees may be imposed if your account balance goes below zero, although you have options to opt for overdraft protection. Additionally, there may be fees for certain account services, such as requesting a paper statement or international transactions. It is important to review your specific account terms and conditions for a detailed and up-to-date list of fees associated with your Chase Debit Card. To avoid or minimize fees, consider using Chase ATMs, maintaining a positive account balance, or exploring fee-free banking options, if available.

Can I use my Chase Debit Card internationally?

Yes, you can use your Chase Debit Card internationally. With your Chase Debit Card, you have the convenience of making purchases and withdrawing cash at millions of locations worldwide. Your card is accepted at merchants and ATMs that display the Visa logo. However, it is recommended that you notify Chase about your travel plans before you go abroad to avoid any disruptions in card usage. Additionally, it is important to be aware that there may be foreign transaction fees associated with international purchases or ATM withdrawals, so it is advisable to check with Chase regarding these fees. Using your Chase Debit Card internationally provides you with a secure and convenient payment option wherever you go.

Top Chase Debit Card customer service problems

Click the link above to get answers to just about any Chase Debit Card customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Chase Debit Card, and their purpose. Are any of these similar to the reason you are trying to call?
Activating new card: "I would like to activate my new card, please."
- From a call lasting 6m 15s , Apr 4, 2024 3:07 PM

More Chase Debit Card Customer Service Contacts

There are of course other ways to contact Chase Debit Card customer service besides the phone. Below we list the best ones, by medium.

Chase Debit Card Customer Help Desk / Web Support

chase.com - Customer Service
Online customer service support
chase.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Chase Debit Card customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Chase Debit Card's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chase Debit Card agent. This phone number is Chase Debit Card's best phone number because 5,628 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-682-4273 include Account Access, PIN Reset, Dispute a Charge, Cancel Account, Fraudulent Charge and other customer service issues. Rather than trying to call Chase Debit Card first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Chase Debit Card has 3 phone numbers. It's not always clear what is the best way to talk to Chase Debit Card representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Chase Debit Card. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chase Debit Card. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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