Chase Debit Card Customer Service Issues

Due to a recent robbery where my driving license and identification documents with my photo were stolen, I've faced numerous challenges including not being able to drive, issues with insurance, and unexpected financial problems. This situation led to my car being impounded, not realizing my insurance was cancelled, and overdraft charges due to a payment issue between Chase and Progressive. The confusion with the insurance payment led to multiple tickets, a weekend spent in jail, and added stress to an already difficult situation. As a result, I am struggling financially and may lose my car, which is affecting my living situation. Any assistance or guidance during this tough time would be greatly appreciated, especially for the sake of my 14-year-old child who is also feeling the impact of these challenges.

I have a website set to auto-renew which I tried to cancel through both the representative and the company itself. I am looking to seek reimbursement for the charges. I am based in the Philippines. I have made several attempts to reach Chase Bank, but I keep getting a busy signal and the message to call back later. I need to recover the unauthorized debits to close my account. My email address for further correspondence is [redacted] Please assist me in obtaining a printout of all debits from June to date and provide guidance on how to file a claim through methods other than by phone. Thank you for your assistance. Email remains my primary mode of communication from the Philippines.

I am disappointed with the service provided by your bank and the deception by your employees. When I reported the money stolen from my card, the bank employee promised to refund $34.00, $24.99, and $66.00 for transactions dated March 4 to 9. However, I only received the $66.00 refund and not the others. I strongly oppose this discrepancy and demand the return of the rest of my money. Due to the global pandemic, I am currently unemployed and request the bank to waive the $12.00 service fee until the situation improves. Additionally, despite being a loyal customer for many years, I have never been offered a credit card by your bank which I find unprofessional. Please consider offering financial assistance to your clients during these challenging times. Thank you for your attention to these matters.

I ordered ionizers from Clarifion in March [redacted], but the package never arrived despite tracking indicating it was delivered. The local post office confirmed they didn't have it. I informed Clarifion.com, who mentioned delays due to the pandemic but failed to provide updates. Now they are not responding to my messages. Reviews suggest others have faced similar issues. I paid with my debit card, #...[redacted], and am unsure if this is a scam. I want to report this situation and seek assistance.

I engaged with "Justanswer.com" on August 6, [redacted], in response to an online ad. They claimed to provide answers for a one-time fee of $5.00. After receiving an unsatisfactory answer online, the expert suggested a $50.00 phone call, which I declined. Despite the poor response, I paid the initial fee without issue. A charge of $50.00 appeared on my debit card on August 13, which I did not authorize. I never pursued the additional service. This charge is unjust as I did not consent to it. Kindly remove this charge promptly.

Hello, I am Ronald M., and I reside on Batam Island, Indonesia. I have made several calls in the past 12 days regarding accessing my account statements. Yesterday, I requested a code that I did not receive. After contacting the telecom office, I learned that my number may have been temporarily blocked due to a late payment of around $60. I have been informed that the block has been lifted, and I kindly request a new code to access my account and maintain my credibility. I have faced challenges with making payments and encountered issues with declined transactions, impacting my credit negatively. I had difficulties purchasing items and paying my phone bill recently. I believe there might be confusion with my records at Chase, as I have struggled to reset my password multiple times. Therefore, I am requesting a new code to regain access to my account. Thank you. Ronald M.

Hello Chase, My name is Ronald Miller, and I hold Freedom Card #4[redacted]-0[redacted]. I am following up on my previous message which got cut off while I was trying to improve it using a Microsoft tool. I believe the issue with my identity and password may have originated between March and April when I received four cards, returned one to Chase which was lost, and have two unvalidated cards with numbers 4[redacted]-0[redacted] and 4[redacted]-0[redacted]. Despite receiving monthly statements, I am unable to view a detailed summary or access my account online. Payments I send by mail are unaccounted for, and there seems to be a mix-up in records. I am facing challenges internationally with vendors and companies due to this issue. Please help resolve this identity and account matter and provide a code to the correct overseas phone number. Thank you for your assistance, looking forward to hearing from you. Ron Miller.

I am currently in Europe. I informed my bank manager about our travel plans, but she mentioned they do not offer that service anymore. Chase has erroneously flagged my transactions as fraudulent four times, which led to them blocking my attempts to purchase an airline ticket. Now, my spouse and I are stranded in Finland with no access to our three Chase cards, as the bank has deactivated them. This situation leaves us unable to pay for our hotel, food, transportation, or a new airline ticket. I am a senior citizen with health issues that I cannot address due to the financial constraints caused by Chase's actions. Furthermore, my wife's account, separate from mine, was also affected without cause. This ordeal has left us feeling like victims of fraud by Chase Bank, and I urge them to release our funds promptly as they rightfully belong to us. - John R Gay

I am experiencing significant memory issues due to cerebral tubular damage. Unfortunately, my phone, purse, journals, and daily living notebook seem to have been stolen, likely at college. I am reaching out for assistance with resetting my PIN. I tried contacting your customer support team, but due to my memory lapses, I was disconnected before I could explain my situation fully. Any help would be greatly appreciated. Thank you.

I recently obtained a CHASE DEBIT VISA card for my wife and myself, Catherine Price Todorowski and Daniel M. Todorowski. I am currently in the process of setting them up after consolidating two other bank accounts into one CHASE BANK CARD. The issue at hand is that previously, either I or the system set up PINS for both my wife's and my DEBIT CARDS. The challenge now is that I do not have access to the codes, preventing me from utilizing the funds in the account. I kindly request assistance in locating the PINS for our account so that we can begin using our new banking account. Thank you, Daniel & Catherine Todorowski