Chartway Federal Credit Union Customer Service

Phone Number & Contact Info

Chartway Federal Credit Union's Best Phone Number

800-678-8765
Toll-free·Calls Customer Service·Most popular Chartway Federal Credit Union number
Q:

How do I talk to a live human at Chartway Federal Credit Union?

A:Press 4
Q:

Does Chartway Federal Credit Union offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Chartway Federal Credit Union phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4
Below are some clips we've found from Chartway Federal Credit Union's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thanks for calling Chartway.
So that you know, this call may be monitored or recorded so that we may improve our service.
At any time, you can enter the extension of the person you are trying to reach."
Excerpt from a call with Chartway Federal Credit Union
Friday, March 15, 2024 6:26 AM

The first phone menu

"Thanks for calling Chartway. So that you know, this call may be monitored or recorded so that we may improve our service. At any time, you can enter the extension of the person you are trying to reach. To become a Chartway member or to apply for a loan or credit card, visit us online at w w w dot chartway dot com.
Please be aware as our menu options have changed. To check your balance or to transfer funds using our automated banking system, system, call twenty four, press one.
To discuss a Chartway debit or credit card, press two."
Excerpt from a call with Chartway Federal Credit Union
Friday, March 15, 2024 6:26 AM

After you press 2

"Thanks for if you're unable to make a purchase, press one.
To report a lost or stolen card, press two.
To discuss a charge on your account, press three."
Excerpt from a call with Chartway Federal Credit Union
Friday, March 15, 2024 6:26 AM

After you press 4

"To become a chart we
To apply for a loan including a First Mortgage, press one.
To make a payment, press two.
For assistance with an existing First Mortgage or all other loans, press three."
Excerpt from a call with Chartway Federal Credit Union
Wednesday, February 28, 2024 4:43 PM

What are the hours and when should I call?

Chartway Federal Credit Union operates the call center for this 800-678-8765 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 89 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chartway Federal Credit Union phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chartway Federal Credit Union staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Chartway Federal Credit Union is Sunday. The most busy day to call is Tuesday, which averages 967% more phone calls by comparison. Again, this is based on a sample of 89 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Chartway Federal Credit Union

In summation, the best day to call Chartway Federal Credit Union is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Chartway Federal Credit Union staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Chartway Federal Credit Union

If you have time to do a bit of reading before you call Chartway Federal Credit Union, we recommend you read over some of our problem-specific articles.

What is the routing number for Chartway Federal Credit Union?

The routing number for Chartway Federal Credit Union is 251481614. This unique nine-digit code is commonly used for various financial transactions, such as setting up direct deposits, paying bills electronically, or initiating wire transfers. You may need this routing number when providing your Chartway Federal Credit Union account information to a third party, such as an employer or a vendor. It is important to use the correct routing number to ensure that your transactions are processed accurately and efficiently. If you have any further questions or need assistance, our customer service representatives are available to help you.

What services does Chartway Federal Credit Union offer?

Chartway Federal Credit Union offers a wide range of services to meet the financial needs of its members. These include personal and business banking services such as checking and savings accounts, loans, credit cards, mortgages, and investment options. Members can access their accounts through online and mobile banking platforms, making it convenient to manage finances on the go. Chartway also provides several insurance options, including auto, home, and life insurance, to protect and provide peace of mind. Additionally, the credit union offers financial planning and educational resources to help members make informed decisions and achieve their financial goals. Whether individuals need basic banking services, loans for various purposes, investment options, or insurance coverage, Chartway Federal Credit Union strives to provide comprehensive and accessible financial services to its members.

What are the customer service hours of Chartway Federal Credit Union?

The customer service hours of Chartway Federal Credit Union are designed to accommodate the diverse needs of our members. Our dedicated customer service team is available to assist you from Monday to Friday, 8:00 AM to 8:00 PM Eastern Time. Additionally, we offer service on Saturdays, from 9:00 AM to 1:00 PM Eastern Time. During these hours, our friendly representatives are ready to provide guidance regarding account inquiries, loan applications, online banking support, and more. We understand that financial needs can arise at any time, which is why we also offer 24/7 automated phone and online banking services, empowering members to access account information, make transactions, and manage their finances conveniently, even outside of customer service hours.

Top Chartway Federal Credit Union customer service problems

Click the link above to get answers to just about any Chartway Federal Credit Union customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Chartway Federal Credit Union's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chartway Federal Credit Union agent. This phone number is Chartway Federal Credit Union's best phone number because 1,218 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-678-8765 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Chartway Federal Credit Union first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Chartway Federal Credit Union has 1 phone number. It's not always clear what is the best way to talk to Chartway Federal Credit Union representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Chartway Federal Credit Union. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chartway Federal Credit Union. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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