Char-Broil, Inc. Customer Service

Phone Number & Contact Info

Char-Broil, Inc.'s Best Phone Number

Toll-free·Calls Customer Service·Most popular Char-Broil, Inc. number

How do I talk to a live human at Char-Broil, Inc.?

A:Calling this Char-Broil, Inc. number should go right to a real human being

Does Char-Broil, Inc. offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-6pm, Sat 10am-3pm EST. The least busy day is Tuesday, and the most busy day is Friday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Char-Broil, Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Char-Broil, Inc. number should go right to a real human being
Below are some clips we've found from Char-Broil, Inc.'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"If you're calling regarding a return authorization request, press five. For VM Innovations, press six. For all other issues, press zero. To hear your options again, press seven.
Thank you for calling Charboro, To place a new order or for questions regarding an existing order, press one.
If you're calling for information or to purchase our Edge Grill, press two."
Excerpt from a call with Char-Broil, Inc.
Saturday, March 16, 2024 6:32 PM
In fact, much of this information on this page is superfluous because this Char-Broil, Inc. phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Char-Broil, Inc. operates the call center for this 866-239-6777 phone number Mon-Fri 8am-6pm, Sat 10am-3pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Char-Broil, Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Char-Broil, Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Char-Broil, Inc. is Tuesday. The most busy day to call is Friday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Char-Broil, Inc.

In summation, the best day to call Char-Broil, Inc. is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Char-Broil, Inc. staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Char-Broil, Inc.

If you have time to do a bit of reading before you call Char-Broil, Inc., we recommend you read over some of our problem-specific articles.

What is the warranty on Char-Broil products?

Char-Broil offers various warranty terms for their products. Generally, their warranty coverage ranges from one to ten years, depending on the specific item. Char-Broil gas grills typically come with a warranty of one to ten years, depending on the series and model. Electric grills and smokers generally have a warranty duration of one to two years. For charcoal grills, the warranty period can range from one to five years. Portable grills and accessories usually have a one-year warranty. It is important to check the specific product's documentation for the exact warranty period. Char-Broil's warranty covers manufacturing defects and may involve repair or replacement of defective parts or the entire unit, at Char-Broil's discretion.

Where can I purchase Char-Broil products?

Char-Broil products are available for purchase at a variety of locations. You can find our products at major retailers such as Home Depot, Lowe's, Walmart, and Target. We also partner with specialty outdoor stores and online marketplaces like Amazon and Wayfair. Additionally, our products are sold through our official website,, where you can explore the full range of options and accessories we offer. For international customers, Char-Broil products are available in select countries through authorized distributors. To locate a specific item or check availability, we recommend contacting your local retailer or using our online store locator. Experience the quality and convenience of Char-Broil products by exploring the wide range of purchase options available to you.

Do you offer replacement parts for Char-Broil grills?

Yes, Char-Broil offers a wide range of replacement parts for their grills. Whether you need a new burner, grill grate, heat tent, ignition module, or any other component, we have you covered. Our aim is to ensure that our customers can maintain and extend the life of their grills with high-quality replacement parts. You can easily find and purchase these parts through our official website or by contacting our customer service team. We provide detailed information and resources to assist you in identifying and selecting the correct parts for your specific grill model. Rest assured, Char-Broil is committed to helping you keep your grill in optimal working condition for years to come.

Top Char-Broil, Inc. customer service problems

Click the link above to get answers to just about any Char-Broil, Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Char-Broil, Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Char-Broil, Inc. agent. This phone number is Char-Broil, Inc.'s best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-239-6777 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Char-Broil, Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Char-Broil, Inc. has 1 phone number. It's not always clear what is the best way to talk to Char-Broil, Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Char-Broil, Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Char-Broil, Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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