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Cerner Customer Service

Phone Number & Contact Info

Cerner's Best Phone Number

866-221-8877
Toll-free·Calls Customer Service·Most popular Cerner number
Q:

How do I talk to a live human at Cerner?

A:Calling this Cerner number should go right to a real human being
Q:

Does Cerner offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Cerner phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Cerner number should go right to a real human being
In fact, much of this information on this page is superfluous because this Cerner phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Cerner operates the call center for this 866-221-8877 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cerner phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cerner staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Cerner is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Cerner

In summation, the best day to call Cerner is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Cerner staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Cerner

If you have time to do a bit of reading before you call Cerner, we recommend you read over some of our problem-specific articles.

What is Cerner?

Cerner is a leading global health information technology company. It specializes in providing innovative solutions and services to healthcare organizations, enabling them to improve patient care, enhance clinical and financial outcomes, and streamline operations. Cerner's expertise lies in developing and implementing electronic health records (EHR) systems, population health management tools, revenue cycle management solutions, and interoperability platforms. These technologies empower healthcare professionals with real-time access to comprehensive patient data, helping them make informed decisions, improve efficiency, and deliver personalized care. Cerner's goal is to transform healthcare through advanced technology, creating a connected ecosystem that connects patients, providers, and communities. With a strong commitment to innovation, Cerner continues to shape the future of healthcare delivery worldwide.

Is Cerner HIPAA compliant?

Yes, Cerner is HIPAA compliant. As a leading provider of healthcare information technology solutions, Cerner takes the privacy and security of personal health information seriously. Cerner strives to ensure that all its products and services meet the stringent standards set forth by the Health Insurance Portability and Accountability Act (HIPAA). With a team of dedicated experts and robust security measures in place, Cerner implements industry-leading practices to protect patient data from unauthorized access, breaches, and disclosures. By adopting comprehensive security protocols, including encryption, access controls, audit trails, and regular security audits, Cerner ensures that healthcare organizations using its solutions can confidently navigate the complex regulatory landscape and maintain the privacy and integrity of patient information.

How does Cerner improve healthcare?

Cerner is dedicated to improving healthcare through its technology and solutions. By implementing electronic health records (EHRs), Cerner enhances communication and data sharing among healthcare providers, leading to more coordinated and efficient care. The company's platforms enable healthcare organizations to streamline processes like scheduling appointments, managing medications, and documenting patient information, reducing the chances of errors and improving patient safety. Through data analytics and population health management tools, Cerner helps healthcare providers better understand patient populations, identify trends, and make informed decisions to improve outcomes. Additionally, Cerner's interoperability capabilities allow healthcare professionals to access patient data from various sources, facilitating collaborative care and reducing duplicate tests or procedures. With its innovative solutions, Cerner strives to empower healthcare organizations to deliver personalized, accountable, and efficient care.

Top Cerner customer service problems

Click the link above to get answers to just about any Cerner customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Cerner's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cerner agent. This phone number is Cerner's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-221-8877 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Cerner first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Cerner has 1 phone number. It's not always clear what is the best way to talk to Cerner representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Cerner. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Cerner. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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