How do I talk to a human at this CenterPoint Energy number?
A:Direct to human
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 7am-7pm EST.The least busy day is Sunday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to CenterPoint Energy Beaumont Customer Service?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.
This is the #1 most popular CenterPoint Energy phone number out of 4. Click above to go back to the main customer service number and other contact information, including CenterPoint Energy email addresses, twitter handles, and live chat options.
Toll-free · Mon-Fri 7am-7pm EST · Repeat "Representative" until you are transferred. · Smell gas or suspect a gas leak, say "emergency" or press pound. To get started, what's the primary phone number on your account? Or you can say "use my account number" or "I am not a customer yet."
Toll-free · Mon-Fri 7am-7pm EST · Wait through 2 cycles of the menu · Smell gas or suspect a gas leak, say "emergency" or press pound. To get started, what's the primary phone number on your account? Or you can say "use my account number" or "I am not a customer yet."
Toll-free · Mon-Fri 7am-7pm EST · Wait through 2 cycles of the menu · To report a wire down or pole down, say "emergency" or press pound. Otherwise, say "power outage," "streetlight out," or it's something else.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this CenterPoint Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to human
Here is how our research team describes the way the CenterPoint Energy phone system greets you: Smell gas or suspect a gas leak, say "emergency" or press pound. To get started, what's the primary phone number on your account? Or you can say "use my account number" or "I am not a customer yet."
Below are some clips we've found from CenterPoint Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"CenterPoint Energy.
This call may be monitored or recorded for quality assurance purposes.
If you smell gas or suspect carbon monoxide at your current location, please move to a safe location and call back.
Otherwise, to report a gas leak or carbon monoxide, say emergency or press pound.
Just so you know, our office currently closed, but I can still help you.
I've matched the phone number you're calling from.
Alright.
Please tell me any phone number on your account or say use my account number or I'm a new customer."
Excerpt from a call with CenterPoint Energy
Sunday, September 1, 2024 10:06 PM
They may ask your reason for calling (instead of a menu)
"CenterPoint Energy.
This call may be monitored or recorded for quality assurance purposes.
If you smell gas or suspect carbon monoxide at your current location, please move to a safe location and call back.
Otherwise, to report a gas leak or carbon monoxide, say emergency or press pound.
Just so you know, our office is currently closed, but I can still help you.
I've matched the phone number you're calling from.
Thanks, Marvin.
In a few words, tell me what I can help you with tonight."
Excerpt from a call with CenterPoint Energy
Monday, April 8, 2024 6:24 AM
They may ask you to say or enter information
"You said, I don't know. Right?
Let's try this a different way. Say the account number including the number after the dash or say, give me a moment."
Excerpt from a call with CenterPoint Energy
Wednesday, July 10, 2024 11:50 PM
What are the hours and when should I call?
CenterPoint Energy operates the call center for this 800-376-9663 phone number Mon-Fri 7am-7pm EST. The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,060 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CenterPoint Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CenterPoint Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CenterPoint Energy is Sunday.The most busy day to call CenterPoint Energy is Monday. Again, this is based on a sample of 1,060 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call CenterPoint Energy is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that CenterPoint Energy staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why call this CenterPoint Energy number?
Below is a sample of recent calls to CenterPoint Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Pay bill inquiry: Just wanna pay my bill.
Taken from a call on Friday, April 4, 2025 6:56 PM
Disconnecting service request: I just want to have it service disconnected.
Taken from a call on Wednesday, March 5, 2025 5:56 PM
Inquiry about bill due: I will call to see when this bill due.
Taken from a call on Monday, December 30, 2024 10:26 PM
Talk to customer service: Speak to customer service.
Taken from a call on Monday, December 23, 2024 1:38 PM
Billing inquiry: I'm receiving a bill for sixty four dollar but I used zero gas.
Taken from a call on Tuesday, December 10, 2024 2:28 PM