Current Wait: 7 mins (3m avg)
Hours: Mon-Fri 8:30am-11:30pm, Sat 9am-4pm EST; best time to call: 1:15pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!Request a loanEligibility questionRepayment questionOvercharge/Strange chargeExtensionA different issue
Get to a live person fastest: Input your loan #; then listen to all the reports; at the end quickly press 0 to connect to agent
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