Toll-free · Input your loan #; then listen to all the reports; at the end quickly press 0 to connect to agent ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Cenlar phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Input your loan #; then listen to all the reports; at the end quickly press 0 to connect to agentJust wait
Below are some clips we've found from Cenlar's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling SENLAR, central loan administration and reporting.
Please note that due to the holiday, our offices are closed today.
However, you can visit the website found on your billing statement or continue to utilize our IVR for additional self-service support.
If you're a borrower, press one. For all other callers, all tax form ten ninety eight mortgage interest statements will be available online as of January eleventh, and paper copies will be prepared.
Printed, and mailed out prior to January thirty first.
For more information on your ten ninety eight mortgage interest statement, press two, or hold the line to proceed to the main menu.
Please enter the full loan number or the full nine digits of your Social Security number followed by the pound"
Excerpt from a call with Cenlar
Tuesday, January 2, 2024 12:23 AM
The first phone menu
"Thank you for calling SENLAR, central loan administration and reporting.
Due to high call volumes, please visit the website found on your billing statement for the most up to date loan information.
Are you still there? If so, please make a selection.
If you're a borrower, press one.
For all other callers, press two."
Excerpt from a call with Cenlar
Wednesday, February 21, 2024 6:17 PM
After you press 2
"For payoffs, press one.
To update insurance information, press two."
Excerpt from a call with Cenlar
Wednesday, February 28, 2024 1:18 AM
What are the hours and when should I call?
Cenlar operates the call center for this 800-223-6527 phone number Mon-Fri 8:30am-11:30pm, Sat 9am-4pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 102 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cenlar phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cenlar staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Cenlar is Saturday.The most busy day to call is Friday, which averages 1350% more phone calls by comparison.Again, this is based on a sample of 102 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Cenlar is Tuesday.
More Ways to Contact Cenlar Customer Service
There are of course other ways to contact Cenlar customer service besides the phone. Below we list the best ones, by medium.
This is the only email I have gotten a response from
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Cenlar will reply our your email.
As a last, sometimes only, resort- Cenlar customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Cenlar's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cenlar agent. This phone number is Cenlar's best phone number because 16,446 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-223-6527 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rather than trying to call Cenlar first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Cenlar has 4 phone numbers. It's not always clear what is the best way to talk to Cenlar representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Cenlar. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Cenlar. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.