How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Cengage Learning phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 once prompted to be connected to support
What are the hours and when should I call?
Cengage Learning operates the call center for this 866-994-2427 phone number Mon-Fri 8am-6pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 313 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cengage Learning phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cengage Learning staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Cengage Learning is Monday.The most busy day to call is Thursday.Again, this is based on a sample of 313 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Cengage Learning is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Cengage Learning staffs the call center well on Monday.
Conclusion and closing notes
This is Cengage Learning's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cengage Learning agent. This phone number is Cengage Learning's best phone number because 1,878 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-994-2427 include and other customer service issues. Rather than trying to call Cengage Learning first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Cengage Learning has 1 phone number. It's not always clear what is the best way to talk to Cengage Learning representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Cengage Learning. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Cengage Learning. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.