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Cengage Learning Customer FAQ

Top Answers & How-to Guides

What is Cengage Learning's Phone Number?

The question we are asked most often is about how to talk to Cengage Learning customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I share my Cengage Learning account with others?

Cengage Learning advises against account sharing as it may breach their terms of service. Each account is meant for one user,...

How do I update my payment information on my Cengage Learning account?

To update payment information on a Cengage Learning account, log in and access account or payment settings. There, you can edit...
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Payment Information

What payment methods does Cengage Learning accept?

Cengage Learning accepts various payment methods including major credit cards like Visa, MasterCard, American Express, and...
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How do I update my payment information on my Cengage Learning account?

To update payment information on a Cengage Learning account, log in and access account or payment settings. There, you can edit...
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Access and Usage

Can I access my Cengage Learning materials on multiple devices?

Cengage Learning offers access to materials across various devices, such as laptops and smartphones, enhancing flexibility for...
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Can I download Cengage Learning eBooks for offline use?

Cengage Learning generally offers eBooks for online access through platforms like Cengage Unlimited. Some may allow for offline...
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Can I share my Cengage Learning account with others?

Cengage Learning advises against account sharing as it may breach their terms of service. Each account is meant for one user,...
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Is there a mobile app for Cengage Learning?

Cengage Learning has a mobile application called Cengage Mobile that aims to improve students' learning experiences. It offers...
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Returns and Refunds

What is the return policy for Cengage Learning products?

Cengage Learning's return policies vary by product type. Physical items like textbooks can usually be returned within thirty to...
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Can I get a refund for unused subscription time on Cengage Unlimited?

Cengage Learning generally does not offer refunds for activated Cengage Unlimited subscriptions, although exceptions may exist...
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Subscription Information

What is Cengage Unlimited and how does it work?

Cengage Unlimited is a subscription service from Cengage Learning providing access to a comprehensive selection of digital...
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Are there any discounts or promotions available for Cengage Learning products?

Cengage Learning frequently provides discounts and promotions on various products to enhance affordability. To stay informed...
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Technical Support

What are the system requirements for using Cengage Learning platforms?

Cengage Learning platforms require an updated web browser, a stable internet connection, and often JavaScript and cookies...
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How can I access customer support for technical issues?

Customers can access technical support for Cengage Learning through their official website, which features a support section...
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What resources are available for instructors using Cengage Learning products?

Cengage Learning offers a range of resources for instructors, including teaching guides, professional development through...
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