Caterpillar Inc. Customer Service

Phone Number & Contact Info

Caterpillar Inc.'s Best Phone Number

877-209-3999
Toll-free·Calls Customer Service·Most popular Caterpillar Inc. number
Q:

How do I talk to a live human at Caterpillar Inc.?

A:Calling this Caterpillar Inc. number should go right to a real human being
Q:

Does Caterpillar Inc. offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm EST. The least busy day is Wednesday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Caterpillar Inc. Customer Phone Numbers

Corporate Offices

309-675-1000
Mon-Fri 7am-6:30pm EST · Calling this Caterpillar Inc. number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Caterpillar Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Caterpillar Inc. number should go right to a real human being
In fact, much of this information on this page is superfluous because this Caterpillar Inc. phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Caterpillar Inc. operates the call center for this 877-209-3999 phone number Mon-Fri 8am-8pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 37 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Caterpillar Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Caterpillar Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Caterpillar Inc. is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 37 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Caterpillar Inc.

In summation, the best day to call Caterpillar Inc. is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Caterpillar Inc. staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Caterpillar Inc.

If you have time to do a bit of reading before you call Caterpillar Inc., we recommend you read over some of our problem-specific articles.

What is the history of Caterpillar Inc.?

Caterpillar Inc. was founded in 1925 through the merger of Holt Manufacturing Company and C. L. Best Tractor Co. Both companies had been pioneers in the development of steam and gasoline-powered tractors. Caterpillar has since become a global leader in construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and locomotives. Over its nearly 100 years of existence, Caterpillar has consistently focused on innovation and customer satisfaction. It has expanded its product portfolio, improved its manufacturing processes, and embraced digital technologies. The company has also established a strong international presence with operations in more than 180 countries. Today, Caterpillar continues to evolve and adapt, aiming to provide sustainable solutions that contribute to the growth and prosperity of its customers and communities worldwide.

What is the warranty on Caterpillar Inc. products?

Caterpillar Inc. offers a comprehensive warranty on their products to ensure customer satisfaction. The warranty duration varies depending on the type of product. For most new Caterpillar machinery, the standard warranty period is typically one year or 1,000 hours, whichever comes first. However, some specific components and products may have different warranty terms. To provide extended coverage, Caterpillar also offers various protection plans that customers can choose from. These plans offer additional warranty periods beyond the standard coverage. It is recommended to consult the product documentation or speak with a Caterpillar dealer to determine the specific warranty details for a particular product. Caterpillar aims to provide reliable and high-quality products, backed by a warranty that reassures customers of their investment.

What products does Caterpillar Inc. offer?

Caterpillar Inc. offers a diverse range of products to meet various industrial needs. Our primary offerings include heavy machinery and equipment, such as excavators, bulldozers, loaders, backhoes, and motor graders. We also provide generators, engines, and power systems that are used in various industries such as construction, mining, agriculture, and energy. In addition, we offer a wide range of parts and attachments to enhance and customize our equipment, ensuring optimal performance and productivity. Moreover, we provide digital solutions and technology-enabled services to optimize machine performance, improve efficiency, and support our customers' operations. With our extensive product portfolio, Caterpillar remains committed to providing top-quality solutions for our customers' toughest challenges.

Top Caterpillar Inc. customer service problems

Click the link above to get answers to just about any Caterpillar Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Caterpillar Inc. Customer Service Contacts

There are of course other ways to contact Caterpillar Inc. customer service besides the phone. Below we list the best ones, by medium.

Caterpillar Inc. Customer Service Live Chat

cat.com - Customer Service
Click the link to open chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Caterpillar Inc. provides this option.

Conclusion and closing notes

This is Caterpillar Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Caterpillar Inc. agent. This phone number is Caterpillar Inc.'s best phone number because 222 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-209-3999 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Caterpillar Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Caterpillar Inc. has 2 phone numbers. It's not always clear what is the best way to talk to Caterpillar Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Caterpillar Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Caterpillar Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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