Case Logic Customer Service

Phone Number & Contact Info

Case Logic's Best Phone Number

Toll-free·Calls Customer Service·Most popular Case Logic number·We talk to customer service for you·Skip the wait on hold·Call now

How do I talk to a live human at Case Logic?

A:Calling this Case Logic number should go right to a real human being. You can also use our free service that can talk to Case Logic for you and report back.

Does Case Logic offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-5:30pm MST. The least busy day is Tuesday, and the most busy day is Thursday. If the call center is closed, you can schedule a call.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Case Logic below.

Let us call and talk to Case Logic for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Case Logic phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Case Logic number should go right to a real human being
In fact, much of this information on this page is superfluous because this Case Logic phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Case Logic operates the call center for this 800-925-8111 phone number Mon-Fri 7am-5:30pm MT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 8 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Case Logic call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Case Logic phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Case Logic staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Case Logic is Tuesday. The most busy day to call is Thursday. Again, this is based on a sample of 8 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Case Logic

In summation, the best day to call Case Logic is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Case Logic staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Case Logic

If you have time to do a bit of reading before you call Case Logic, we recommend you read over some of our problem-specific articles.

What is Case Logic?

Case Logic is a reputable brand that specializes in providing high-quality storage and organization solutions for electronic devices and personal belongings. With a strong focus on innovation and functionality, Case Logic offers a wide range of products, including laptop bags, backpacks, camera cases, tablet sleeves, and CD/DVD storage solutions. With over 35 years of experience, Case Logic has built a solid reputation for its durable and stylish designs, ensuring that customers' gear remains protected and easily accessible. Whether it's for professional use or personal travel, Case Logic offers practical solutions to keep your valuables safe, organized, and ready to go. Choose Case Logic to simplify your life and protect your devices.

What is the return policy for Case Logic products?

Case Logic offers a hassle-free return policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return the product within 30 days from the date of purchase. To initiate a return, simply contact our customer service team or use the online return form available on our website. Please ensure that the product is unused, in its original packaging, and accompanied by the receipts. Once the return is processed, you can opt for a refund or exchange. In case of a refund, the original payment method will be credited within a reasonable time frame. However, please note that personalized or custom-made products may not be eligible for return, and in such cases, it will be clearly mentioned on the product page.

Are Case Logic products compatible with specific devices?

Yes, Case Logic products are designed to be compatible with a wide range of specific devices. With a focus on providing convenient storage and protection solutions, Case Logic offers a diverse range of products suitable for various gadgets, including laptops, tablets, smartphones, cameras, and portable hard drives. Their backpacks, sleeves, and cases are specifically tailored to fit different device sizes and form factors, ensuring a secure fit and easy access. Case Logic understands the importance of functionality and adaptability, and their products often feature adjustable straps, compartments, and specialized pockets to cater to different device models and user needs. By regularly updating their product offerings to align with evolving technology, Case Logic ensures compatibility with the latest devices in the market.

Top Case Logic customer service problems

Click the link above to get answers to just about any Case Logic customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Case Logic Customer Service Contacts

There are of course other ways to contact Case Logic customer service besides the phone. Below we list the best ones, by medium.

Case Logic Customer Email Addresses - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Case Logic will reply our your email.

Case Logic Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Case Logic customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Case Logic's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Case Logic agent. This phone number is Case Logic's best phone number because 48 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-925-8111 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Case Logic first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Case Logic has 1 phone number. It's not always clear what is the best way to talk to Case Logic representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Case Logic. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Case Logic. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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