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Caremark Customer Service

Phone Number & Contact Info

Caremark's Best Phone Number

800-378-9442
Toll-free·Calls Customer Service·Most popular Caremark number
Q:

How do I talk to a live human at Caremark?

A:Just wait OR Keep pressing 0
Q:

Does Caremark offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

Caremark Customer Phone Numbers

Pharmacy Help Desk

800-364-6331
Toll-free · 24 hours, 7 days · Press 3, then 0 · Claims with a New York Medicare member with dates of service on or after April 1, 2023, should be submitted to BIN00470. For all other calls, stay on the line for the next representative.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Caremark phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait OR Keep pressing 0
Here is how our research team describes the way the Caremark phone system greets you: Prescription Services: If you are a member, say "member" or press 1. If you're from a doctor's office, say "doctor" or press 2. If you're with a pharmacy, say "pharmacy" or press 3.
Below are some clips we've found from Caremark's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Thank you for calling CVS Caremark prescription service. For quality purposes, this call may be monitored or recorded. If you're a member, say member.
Otherwise, say either doctor's office or I'm a pharmacist.
I don't recognize the phone number you are calling from."
Excerpt from a call with Caremark
Saturday, February 10, 2024 4:27 PM

What are the hours and when should I call?

Caremark operates the call center for this 800-378-9442 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 764 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Caremark phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Caremark staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Caremark is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 764 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Caremark

In summation, the best day to call Caremark is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Caremark staffs the call center well on Thursday.

Why Customers Call Caremark

If you have time to do a bit of reading before you call Caremark, we recommend you read over some of our problem-specific articles.

Are generic medications available on Caremark?

Yes, generic medications are available on Caremark. Caremark recognizes the importance of providing cost-effective options to its customers. Therefore, it offers a wide range of generic drugs. These medications have the same active ingredients as their brand-name counterparts and are approved by the FDA for safety and effectiveness. Switching to generic drugs can help customers save money without compromising on quality or efficacy. Caremark’s extensive network of pharmacies ensures easy access to generic medications, making it convenient for customers to fill their prescriptions. Whether for chronic conditions or short-term treatments, customers can rely on Caremark to offer affordable generic medications as part of its commitment to delivering accessible and affordable healthcare options.

What payment methods are accepted on Caremark?

Caremark accepts various payment methods to provide convenience and flexibility to its customers. We gladly accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we accept debit cards associated with these credit card providers. For added convenience, customers can also make payments using electronic fund transfers (EFT) from their bank accounts. Caremark aims to provide a seamless payment experience by accommodating multiple payment options. However, it is important to note that we do not accept cash or personal checks as payment methods. By offering these payment options, Caremark ensures that customers can effortlessly make payments for their healthcare products and services while prioritizing their convenience and satisfaction.

What is the return policy for medications on Caremark?

Caremark's return policy for medications ensures customer satisfaction and safety. If you receive incorrect or damaged medication, Caremark will arrange for a replacement at no extra cost. However, due to safety regulations, Caremark cannot accept returns of medications once they have left their pharmacy facilities. This policy prevents any potential contamination or tampering concerns. Caremark prioritizes the well-being and health of their customers, which is why they maintain diligent quality control processes. If you have any issues with your medication order, contact Caremark's customer service, and they will promptly address any concerns you may have. Remember, Caremark aims to provide convenient and reliable access to medications, ensuring their customers receive the best quality care possible.

Top Caremark customer service problems

Click the link above to get answers to just about any Caremark customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Caremark, and their purpose. Are any of these similar to the reason you are trying to call?
Paying bill without ID: "I wanna pay my bill, but I have no idea what my account number is or my ID number is."
- From a call lasting 12m 46s , May 15, 2024 6:46 PM
Inquiring about prescription status: "I was calling about a my doctor had phoned in for me."
- From a call lasting 3m 37s , Feb 21, 2024 4:11 AM
Missing medication override request: "I did not receive my medication and need an override since the computer won't allow a refill."
- From a call lasting 46m 34s , Feb 10, 2024 4:27 PM

More Caremark Customer Service Contacts

There are of course other ways to contact Caremark customer service besides the phone. Below we list the best ones, by medium.

Caremark Customer Help Desk / Web Support

caremark.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Caremark customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Caremark's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Caremark agent. This phone number is Caremark's best phone number because 4,584 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-378-9442 include Make an order, Product information, Complaint, Returns, Overcharge/Strange charge and other customer service issues. Rather than trying to call Caremark first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Caremark has 2 phone numbers. It's not always clear what is the best way to talk to Caremark representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Caremark. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Caremark. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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