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Caremark Customer FAQ

Top Answers & How-to Guides

What is Caremark's Phone Number?

The question we are asked most often is about how to talk to Caremark customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What options are available for managing my account on Caremark?

Caremark provides several options for account management, including an online portal for prescription information, refills, and...
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Recent Caremark Customer Questions

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Ordering Prescriptions

How do I order prescription medications online?

To order prescription medications online via Caremark, a valid prescription is needed first, followed by account creation on...
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Can I transfer my prescriptions from another pharmacy to Caremark?

Yes, prescriptions can be transferred to Caremark by providing details like the medication name and original pharmacy...
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How long does it take for my prescription to be delivered?

Delivery times for prescriptions via Caremark usually range from three to five business days, depending on factors like...
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Can I request refills for my medications?

Yes, refills can generally be requested through several methods like the Caremark online portal, where individuals can log in...
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How can I set up automatic refills for my prescriptions?

To establish automatic refills for prescriptions through Caremark, one must first create an active account on their website....
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Payments and Discounts

What payment methods are accepted on Caremark?

Caremark generally accepts various payment methods including major credit and debit cards, as well as health savings accounts...
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Can I use my insurance to pay for medications on Caremark?

Typically, insurance can be used for medications through Caremark, as they serve as a pharmacy benefit manager. Your insurance...
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Are there any discounts for bulk purchases on medications?

Caremark usually does not provide discounts for bulk medication purchases. However, opportunities for cost savings exist with...
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Medication Management

Are generic medications available on Caremark?

Yes, Caremark does provide a range of generic medications, which serve as affordable alternatives to brand-name drugs, ensuring...
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Do I need a prescription for over-the-counter medications?

Generally, over-the-counter medications do not require a prescription, as they are safe for self-treatment of common issues....
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What is the return policy for medications on Caremark?

Caremark's medication return policy generally aligns with standard pharmacy practices where dispensed medications cannot be...
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What options are available for managing my account on Caremark?

Caremark provides several options for account management, including an online portal for prescription information, refills, and...
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How do I handle a prescription not covered by my insurance?

When facing a prescription not covered by insurance, first verify coverage details by checking your plan’s formulary. If it's...
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What should I do if I receive the wrong medication?

If someone receives incorrect medication from Caremark, they should not take it and should verify it against their...
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Can I request a generic version of my prescribed medication?

Individuals can request a generic form of their prescribed medication, as generics usually cost less and have the same active...
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