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CardPool Customer Service

Phone Number & Contact Info

CardPool's Best Phone Number

800-240-8111
Toll-free·Calls Customer Service·Most popular CardPool number
Q:

How do I talk to a live human at CardPool?

A:Directs you to email them at support@cardpool.com
Q:

Does CardPool offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 9 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this CardPool phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Directs you to email them at support@cardpool.com

What are the hours and when should I call?

CardPool operates the call center for this 800-240-8111 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 3,790 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CardPool phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CardPool staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call CardPool is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 3,790 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call CardPool

In summation, the best day to call CardPool is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CardPool staffs the call center well on Thursday.

Why Customers Call CardPool

If you have time to do a bit of reading before you call CardPool, we recommend you read over some of our problem-specific articles.

How long is the CardPool card valid for?

The CardPool card does not have an expiration date; it does not lose its value over time. Once purchased or received, the card remains valid indefinitely. You can use it at any time to make purchases from participating merchants within the CardPool network. Whether you want to utilize it right away or save it for a special occasion, the choice is entirely up to you. Additionally, there are no fees associated with holding or using the CardPool card, ensuring that its value remains intact. So, feel free to enjoy the convenience and savings provided by CardPool without worrying about any expiration date or diminishing balance on your card.

Is my personal information secure on CardPool?

Yes, your personal information is absolutely secure on CardPool. We understand the importance of safeguarding your privacy and have implemented stringent security measures to protect your data. At CardPool, we utilize industry-standard encryption and advanced technology to ensure that your personal information is encrypted and stored securely. Our website is secured with SSL (Secure Sockets Layer) technology, which creates a secure connection between your browser and our servers, preventing any unauthorized access to your data. Additionally, we follow strict privacy regulations and do not share or sell your personal information to third parties. Rest assured that at CardPool, your privacy and security are our top priorities, allowing you to buy and sell gift cards with confidence.

What payment methods are accepted on CardPool?

CardPool accepts several payment methods to provide convenience and flexibility to its users. Customers can make purchases using major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, CardPool also accepts PayPal as a payment method, allowing users to utilize their PayPal balance or link their bank account or credit card for seamless transactions. These payment options cater to a wide range of users, ensuring a hassle-free and secure way to buy gift cards. CardPool's acceptance of various payment methods underscores their commitment to delivering a user-friendly experience and accommodating individuals with different preferences or payment habits.

Top CardPool customer service problems

Click the link above to get answers to just about any CardPool customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More CardPool Customer Service Contacts

There are of course other ways to contact CardPool customer service besides the phone. Below we list the best ones, by medium.

CardPool Customer Email Addresses

support@cardpool.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and CardPool will reply our your email.

CardPool Customer Help Desk / Web Support

cardpool.com - Customer Service
Online customer service support
As a last, sometimes only, resort- CardPool customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is CardPool's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CardPool agent. This phone number is CardPool's best phone number because 22,740 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-240-8111 include Selling Cards, Account Access, Refund, Buying Cards, Billing and other customer service issues. The CardPool call center that you call into has employees from Irving, TX / Nicaragua and is open 24 hours, 7 days according to customers. In total, CardPool has 1 phone number. It's not always clear what is the best way to talk to CardPool representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for CardPool. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CardPool. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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