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CardPool Customer FAQ

Top Answers & How-to Guides

What is CardPool's Phone Number?

The question we are asked most often is about how to talk to CardPool customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent CardPool Customer Questions

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Card Usage

What Do I Do If My CardPool Card Doesn't Work?

CardPool is a service that offers the ability to sell unwanted gift cards and buy discounted gift cards. For every purchase...
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Can I use my CardPool card in physical stores?

CardPool cards, typically digital, can often be used in physical stores, depending on the retailer. It is advisable to check...
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What should I do if I lost my CardPool gift card?

If a CardPool gift card is lost, the first action is to check for recovery options by having the card number and purchase...
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Can I exchange my CardPool gift card for cash?

CardPool generally does not allow direct cash exchanges for gift cards. Instead, users can sell or trade gift cards on the...
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Gift Card Transactions

What types of gift cards does CardPool accept?

CardPool accepts a diverse selection of gift cards from various retailers, including those from popular categories such as...
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Can I sell a partially used gift card on CardPool?

CardPool typically permits the sale of partially used gift cards, but the amount received may vary based on the remaining...
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How long is the CardPool card valid for?

The validity of cards from CardPool differs by retailer and card type, with many not expiring but some having specific time...
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What is the shipping process for buying and selling gift cards on CardPool?

When buying and selling gift cards on CardPool, sellers send their physical cards to CardPool for validation, covering shipping...
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Can I return a gift card that I purchased from CardPool?

CardPool generally does not allow returns on purchased gift cards, aligning with industry norms as they are treated like cash....
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What payment methods are accepted on CardPool?

CardPool accepts various payment methods, including credit and debit cards like Visa, MasterCard, American Express, and...
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How long does it take to receive payment for selling a gift card on CardPool?

Upon selling a gift card on CardPool, payment typically arrives within three to five business days, depending on the chosen...
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Can I purchase multiple gift cards in a single transaction on CardPool?

Yes, on CardPool, it is possible to buy multiple gift cards in a single transaction. Users can conveniently add their selected...
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How do you determine the value of a gift card on CardPool?

CardPool assesses a gift card's value based on factors like brand popularity, current market trends, and the remaining balance...
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Are there any limitations on the gift cards I can buy or sell?

When buying or selling gift cards on CardPool, users should be aware of limitations on certain types of cards, such as prepaid...
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Security and Support

Is my personal information secure on CardPool?

CardPool takes user security seriously and is likely to use robust security protocols to safeguard personal data. Users should...
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Is there a customer loyalty program available for CardPool?

CardPool does not have a traditional loyalty program, but users can enjoy savings through discounted gift cards and cash for...
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How do I report a problem with a gift card purchased through CardPool?

To report an issue with a gift card bought from CardPool, start by collecting all relevant details such as the gift card number...
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We look to the CardPool issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
CardPool issues reported to GetHuman
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