What Do I Do If My CardPool Card Doesn't Work?
CardPool is a service that offers the ability to sell unwanted gift cards and buy discounted gift cards. For every purchase with CardPool, you receive a '1 Year Purchase Guarantee,' which allows you to receive a refund if your gift card does not work within one year of the purchase. To receive a refund with CardPool, you must meet the requirements stated in the CardPool Terms of Use. The recommended way to contact CardPool for a refund is by emailing their customer support.
CardPool is a service that offers the option to exchange unwanted gift cards for cash. You may also buy gift cards from all your favorite brands for up to 35% off the original value. When purchasing with CardPool, you are given a '1 Year Purchase Guarantee.' This guarantee ensures that the purchased gift card will be in the correct amount you bought, and the gift card works properly. If your gift card does not work or does not include the stated amount you purchased, you will receive a refund from CardPool under this guarantee.
In this guide, you will learn how to resolve the problem of your CardPool gift card not working. This can be a frustrating experience but can be solved easily by contacting CardPool's helpful customer support.
Refunding Gift Cards with CardPool
If your CardPool gift card does not work, CardPool encourages you to contact their customer support to resolve the issue and receive a refund on the gift card. If you meet the requirements for the '1 Year Purchase Guarantee,' CardPool will refund the gift card in the full amount.
Some requirements needed to be met to receive a refund are:
- The gift card is in the same condition that you have received it
- The gift card has not been used since its original purchase date
- The gift card is considered still valid with the merchant
- The gift card is redeemable for the amount stated when purchasing the gift card with CardPool
- You have not retained a way to redeem the gift card after returning it to CardPool
- You are given a $1,000 lifetime limit of refunds under the 1 Year Purchase Guarantee with CardPool
Contacting CardPool
The best way to contact CardPool and reach a live person the quickest is by contacting their customer support email address. CardPool recommends this method of contact. You can expect to receive a response within 10-hours giving you the steps to start the return process if you qualify for a refund with CardPool.
CardPool Customer Support Phone Number
Another option of contacting CardPool is by calling their customer support phone line. CardPool offers phone support 24/7 and will quickly guide you to a correct representative to take care of your refund.
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