CardPool Customer Service Issues

The kiosk didn't mention that living within 50 miles was necessary, just a valid ID. I regret driving 78 miles for no reason. I resorted to doing it online but discovered false advertising regarding "free shipping." I had to pay for postage, which is non-refundable. The weblink for printing shipping labels has been inaccessible for over a week. The promised one business day turnaround time is unreliable as it depends on when the items are sent. The up to 92% return is only valid for popular cards not explicitly stated; I received a return of 62-75% on my cards. When seeking assistance, the customer service was unhelpful, directing me to email support. The shipping costs are not reimbursed, and overall, the experience with the company, kiosks, and representatives has been disappointing. I've sent my cards, hoping to receive my check within one business day.

I recently attempted to sell 2 gift cards at a kiosk, where I received a text code but did not get the second one promised. When I returned to the kiosk later, there were no offers. Best Buy rejected one of the gift cards, making me suspect the money has been taken without payment. I require a prompt resolution within a few hours. Sending a check is not acceptable. Additionally, I suspect someone may have misused my ID for illicit activities, potentially impacting this situation. Any information on this matter would be appreciated.

I attempted to sell my gift card at a kiosk in Portland, OR as instructed. Unfortunately, while waiting for the confirmation text with the offer and code, the store closed. By the time I received the code, it had expired as it was only valid for 30 minutes. Since I don't live in Portland, I had to return to Roseburg, OR where there are no Cardpool kiosks. I decided to use the gift card instead but found out later that Cardpool had taken the $67 from it.

Hello Cardpool Team, I hope this message finds you well. I recently placed an order for a $[redacted] Target eGift card with the order number #[redacted]6. However, upon entering the card details, I was informed that the balance is zero. I have already sent six emails regarding this matter but have not received a response yet. I kindly request your assistance in resolving this issue. Thank you for your prompt attention to this matter. Sincerely, Hieu Nguyen

I received the following email: Sep 7 "Your transaction number is #[redacted]1. You will receive a new Amazon.com Gift Card via email within 1 business day upon receipt of your gift cards. Please allow 1-3 additional business days during peak holidays for processing. Please safeguard your gift cards to prevent redemption. Payment will be sent for the Cheesecake Factory Electronic Gift Card ($19.05). For any inquiries, reach out to us at [redacted] Thank you and have a great day! The Cardpool Team cardpool.com" I possess the physical Cheesecake Factory gift card, not an e-gift card. I am unable to mail it because the address was not provided in the email. Kindly provide me with the address for sending the card. Thank you for your help. Dorita

Subject: Follow-Up on Missing Check Dear Sir/Madam, I am Kimberly Brooks, writing in reference to the email I received on September 30 regarding a due check of $65.10. Despite the assurance of receiving it within 3 to 7 business days or at the latest within 3 weeks, I have not received it yet. I reached out via email last Tuesday, October 22, [redacted], and left multiple voicemails following up on this matter, but have not received any response as of yet. I kindly request a prompt resolution to this issue and appreciate it if you could get back to me via email or phone. Below, you will find my contact details for your reference. I am hopeful that the matter can be resolved swiftly and would be grateful if another check could be issued if needed. Anxiously awaiting your prompt response. Sincerely, Kimberly Brooks

I have contacted customer service numerous times regarding an issue with my Best Buy gift card exchanged for Amazon cards. After using the card to place an order, Amazon unexpectedly canceled the order, along with my account. Despite promises of issuing a new gift card, I have yet to receive anything. Kindly respond or call me at [redacted]. Thank you.

I submitted two gift cards for cash payout on 11/12/19 and have not received any communication regarding my payment. Despite the emails assuring me of a prompt check payment process and confirmation, I am yet to receive any email. I contacted customer support over 24 hours ago with no response. Also, attempting to call the [redacted] number results in no option to wait on hold, requiring callers to leave a message. I left a message but have not received a return call. Thank you.

I recently visited Cardpool on November 29th to sell a $[redacted] GameStop gift card. After the transaction, I was informed that I would receive $[redacted] back. However, it has been 15 business days since then, and the website still shows that my transaction is under review. Despite contacting them multiple times via phone and email, I have not received a satisfactory response. A representative assured me about expediting the process, but I am yet to see any progress. I left my contact details for a callback today, leaving a message, but haven't heard back yet. If possible, could you please assist in reaching out to Cardpool to inquire about the delay? Your help in resolving this matter would be greatly appreciated. Thank you. - S. J.

I have reached out to you on three separate occasions - once by phone and twice via email. I have also filed a complaint with the Better Business Bureau. My attorney will be taking legal action against Cardpool on Monday. My card details have been under review for the past two weeks, which is a violation of our agreement and constitutes false advertising. I was promised payment within one week of selling my cards. I insist that the full $[redacted] from my two Best Buy cards be promptly released, or the lawsuit will proceed. If any funds are deducted without releasing the funds, I will pursue legal action. My order number is [redacted]7.

I recently received a gift card from a store I don't usually shop at during the holidays. A friend suggested I sell or trade it, and after researching online, I found Cardpool. I attempted to sell my card online but changed my mind due to having to mail it in and wait for payment. I decided to visit a local vendor instead. Today, I went to a "Check Into Cash" location listed on Cardpool's website but was informed my gift card was "ineligible" for the transaction. I visited the store to verify the balance, which is $[redacted] and never used, issued by Macy's. I am unsure why my card is ineligible. Any assistance is appreciated. Thank you.

On October 4th, I reached out to notify you of a potential issue with my Southwest gift card (Order #[redacted]8). Your response indicated that the matter would be forwarded to the investigations department for review. They would need to obtain transaction history from the merchant and consider filing a police report if necessary. Regrettably, I did not receive any follow-up communication after this initial response. Upon contacting Southwest directly, it was revealed that the gift card was utilized by an unfamiliar individual, Andy Massoqi, spending $[redacted].98 on a booking from ATL to DEN on 8/11/20 and $77.02 on a flight from LAX to PHX on 8/16/[redacted]. This unauthorized activity constitutes fraud, and I am requesting a refund by Monday. I intend to inspect the remaining gift cards received from your company. Sincerely, S.J. [redacted]