CarFax Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access CarFax customer support.

How do I contact CarFax customer service?

A:CarFax does not have a customer service phone number, but you can contact them through live chat, email, or their website.
Some customers prefer live chat even to a phone call.

Does CarFax offer 24 hour customer service?

A:Not by phone. But you can contact CarFax 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact CarFax Customer Service

There are other ways to contact CarFax customer service besides the phone. Below we list them by medium, from most to least popular.

CarFax Customer Service Live Chat

support.carfax.com - Customer Service
Click "Live Help"
Mon-Fri 9am-5pm EST
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, CarFax provides this option.

CarFax Customer Email Addresses

carfaxwebsupport@carfax.com - Customer Service
Customer service email address
24 hours, 7 days
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and CarFax will reply our your email.

Customer Help Desk / Web Support

support.carfax.com - Customer Service
Online customer service submission form
24 hours, 7 days
As a last, sometimes only, resort- CarFax customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with CarFax?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with CarFax, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

Is there a limit to the number of CarFax reports I can access?

No, there is no limit to the number of CarFax reports you can access. As a CarFax subscriber, you have unlimited access to the reports for as long as your subscription is active. Whether you're buying or selling a car, it's important to have all the necessary information to make an informed decision. CarFax allows you to access the vehicle's history, including accidents, service records, title information, and more. With unlimited access, you can run as many reports as you need to ensure the vehicle's condition and make the right choice. This service provides peace of mind and transparency throughout the car buying or selling process.

Can I access a CarFax report from a mobile device?

Yes, CarFax reports can be accessed from a mobile device. CarFax understands the convenience and flexibility that mobile usage offers, so they have made their reports accessible on smartphones and tablets. Users can download the CarFax mobile app, available for iOS and Android devices, for free from their respective app stores. This app allows users to access and view CarFax reports directly on their mobile devices, providing information about a vehicle's history, including accidents, ownership, service records, and more. With the CarFax mobile app, users can conveniently access and review a vehicle's history while on the go, whether they are at a dealership, in a parking lot, or even during the process of buying a used car.

What does a CarFax report include?

A CarFax report provides buyers with comprehensive vehicle history information. It includes vital details like ownership history, mileage accuracy, accident reports, and service records. With a CarFax report, customers gain access to important data about major accidents, structural damage, airbag deployments, and title brands such as salvage or flood damage. Additionally, it offers insights into previous usage, such as whether the car was used as a rental or for commercial purposes. The report also verifies if the vehicle was properly maintained, highlighting routine maintenance records. CarFax sources this information from various trusted sources, including state DMVs, collision repair facilities, and service centers. This extensive report empowers car shoppers to make informed decisions, ensuring transparency and confidence in their vehicle purchase.

Top CarFax customer problems and solutions

Click the link above to get answers to just about any CarFax customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Conclusion and closing notes

You came here to see CarFax's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a CarFax agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact CarFax anyways and help you with your issue. Over the last 18 months, 28,704 customers like you have come in search of a phone number for CarFax and helped us confirm they don't have one. Common reasons that people try to call CarFax customer support department include Account Access, Dispute a Report, Overcharge on Account, Order a Report, Cancel Service and other customer service issues. Rather than trying to call CarFax first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or chat or email. Unfortunately, right now CarFax doesn't have any phone numbers. It's not always clear what is the best way to talk to CarFax representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If CarFax Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for CarFax, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from CarFax customers like yourself.

GetHuman does not provide call center services or customer support operations for CarFax. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CarFax. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Compare CarFax Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!