Canon USA Phone Number

Call Canon USA customer service faster with GetHuman

  • Calls Canon USA's Customer Service department
  • The average hold time is 33m
  • Hours are Mon-Fri 9am-8pm EST
  • The best time to call is 9:35am
  • Popular issues for this call center: Where to buy, Complaint, Technical support, Repairs, and Returns.
  • Reach a live Canon USA agent: Press 0 at the first prompt
  • What you hear when you call: How can I help you? (Respond to the question.)

What to expect when you call

Heard when the phone system first answers
"Welcome to Canon. I'm here to guide you. I get asked about technical support, repair support, making a purchase, Hello. I get asked about technical support, repair status, shopping for products, and more."
Excerpt from a call with Canon USA
Wednesday, January 17, 2024 10:14 PM
They may ask your reason for calling (instead of a menu)
"Welcome to Canon.
I'm here to guide you. I get asked about technical support, repair support, making a purchase, and more.
So how can I help you?"
Excerpt from a call with Canon USA
Wednesday, March 13, 2024 11:34 PM

Calling Canon USA Customer Care at 800-828-4040

Dec 20, 2023

Calling Canon USA is a simple process for anyone seeking technical support, repair assistance or product purchases. Upon reaching Canon, I was greeted with an automated message prompting me to say my reason for contacting support. Since I currently don't own Canon products and wanted recommendations for a camera for beginners, I said the word 'cameras.'

The automated system next asked if I was calling about a product I already own or new products, so I said 'new' and was placed on a brief hold. I was immediately transferred to a customer service representative, which was encouraging since I had hoped it would be a brief wait.

The rep asked how he could help me, and I shared that I was considering purchasing a camera for a teen who is a novice photographer. He asked a few questions about my budget restrictions and whether the camera would be needed for job-related purposes or personal use. I explained it would be for mostly a hobby and could potentially be used for paid photography projects down the road. My budget was under $500. 

While on the phone, the rep was able to search his database for possible cameras that could fit within these parameters. He also suggested I visit Canon's website to browse the cameras and accessories posted there. For those new to photography and using digital cameras, the rep shared one option with me that was under my budget at around $430 and could be a good choice for a teen. It was a 24.1-megapixel camera, known as Canon's EOS R100 Body, and he directed me to the link online to see the camera's specs. 

He explained that I would have the ability to buy add-on options, such as a camera lens, but he didn't think that was necessary now for starting out. I noticed that Canon offered a protection plan for an added cost, and he said the plan is helpful by providing coverage and care for any accidental damage, maintenance issues, and necessary part replacements. In addition, the protection plan provides free shipping when cameras are purchased online. The rep also said that Canon sells refurbished cameras at a reduced cost and are also eligible for the protection plan.

While this sounded like a potential match for what I was looking for, I told the rep I'd like to see and hold the camera in person before buying and asked if that was possible. He said some local retailers, such as Best Buy, carry the cameras, as well as specialized photo and camera shops. He shared the link on Canon's website where I could search for a local sales provider or dealer near me.

After about 10 minutes on the phone, I thanked him for his time, and the call ended. I found it to be an efficient use of time thanks to a patient and helpful service rep who was easily accessible. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Canon USA Customer Phone Number 800-828-4040 - Stats

Phone number to dial800-828-4040
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-8pm EST
Best time to dial9:35am
Average wait33 minutes
Current wait35 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, web
Quality of communication77%
Quality of help93%
Customer votes233
Information last updatedMon Mar 25 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Canon USA's Best Toll-Free/800 Customer Phone Number

This is Canon USA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Canon USA agent. This phone number is Canon USA's Best Phone Number because 7,728 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-828-4040 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Canon USA first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Canon USA has 3 phone numbers. It's not always clear what is the best way to talk to Canon USA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Canon USA?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Canon USA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Canon USA, including email and their website / help desk. Visit our Canon USA Customer Service page for more information.
Canon USA Customer Service

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