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Candy.com Customer Service

Phone Number & Contact Info

Candy.com's Best Phone Number

888-422-6393
Toll-free·Calls Customer Service·Most popular Candy.com number
Q:

How do I talk to a live human at Candy.com?

A:Calling this Candy.com number should go right to a real human being
Q:

Does Candy.com offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-7pm EST. The least busy day is Friday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Candy.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Candy.com number should go right to a real human being
In fact, much of this information on this page is superfluous because this Candy.com phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Candy.com operates the call center for this 888-422-6393 phone number Mon-Fri 9am-7pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 12 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Candy.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Candy.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Candy.com is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 12 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Candy.com

In summation, the best day to call Candy.com is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Candy.com staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Candy.com

Below is a sample of recent calls to Candy.com, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with voice: "My voice is horrible, sir."
- From a call lasting 15s , Jan 13, 2024 4:59 PM

More Candy.com Customer Service Contacts

There are of course other ways to contact Candy.com customer service besides the phone. Below we list the best ones, by medium.

Candy.com Customer Service Live Chat

candy.com - Customer Service
Click "Chat Live" in the upper right
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Candy.com provides this option.

Conclusion and closing notes

This is Candy.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Candy.com agent. This phone number is Candy.com's best phone number because 72 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-422-6393 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Candy.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Candy.com has 1 phone number. It's not always clear what is the best way to talk to Candy.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Candy.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Candy.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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