Candy.com Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Candy.com customer service, archive #1. It includes a selection of 2 issue(s) reported June 26, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
While playing a game, I encountered an issue where I unintentionally completed an order due to misleading instructions. This has happened before on Candy Crush, and I do not wish to be charged for any unintended purchases. I have had difficulty getting this resolved via email in the past. Please contact me regarding this matter. If necessary, you can email me at [redacted]
Reported by GetHuman-nboney on Monday, June 26, 2023 5:29 AM
I bought a Candy washing machine a year ago. In just two days, every single plastic part of the machine began to disintegrate until even the outer drum, made of plastic, developed a hole and started leaking water. The technician claimed a coin the size of a pear caused the hole, which seems unlikely given the size difference. The warranty offered by the company did not cover the repair, despite the obvious issues with the poor quality of the machine. The model, Candy Pro Smart, is not cheap either. In conclusion, I do not recommend this purchase to anyone, not even my worst enemy. It has been costly to use this washing machine over the past year when considering the initial price, detergent, electricity, and water usage. The company's service is disgraceful, and I hope they end up selling spare parts for Tamagotchis at a flea market.
Reported by GetHuman-malospel on Sunday, August 27, 2023 2:12 AM

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