Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Candy.com.
Do you offer gift wrapping options?
Yes, we do! At Candy.com, we understand that presentation is everything when it comes to gift-giving. That's why we offer convenient gift wrapping options for your orders. Whether you're surprising a friend with their favorite candy or sending a sweet treat to a loved one, our gift wrapping service is here to add that extra touch of thoughtfulness. Simply select the gift wrap option at checkout, and our team will carefully wrap your order in beautiful and festive packaging. Rest assured, your gift will arrive perfectly presented, ready to delight its recipient. Choose Candy.com for a hassle-free, wrapped-to-perfection gifting experience.
Do you offer bulk discounts?
Yes, we offer bulk discounts for large orders. At Candy.com, we understand the joy of sharing sweet treats with friends, family, and colleagues. That's why we provide special pricing options for customers looking to purchase candy in bulk quantities. Whether you're planning a party, corporate event, or simply stocking up on your favorite treats, our bulk discount program offers considerable savings. By buying in larger quantities, you can enjoy significant price reductions and maximize your budget. Our dedicated team is always available to assist you with your bulk purchase needs, ensuring a seamless shopping experience. Choose Candy.com for all your bulk candy needs and indulge in delightful savings.
Do you offer international shipping?
Yes, Candy.com offers international shipping to select countries. We understand that our candy enthusiasts span across the globe, and we strive to deliver the sweetest treats to our international customers. Please note that not all countries are eligible for international shipping, so we recommend checking our website for the complete list of destinations we ship to. Additional charges and customs fees may apply, which will be calculated at checkout. We take great care in packaging your candy order to ensure it arrives in pristine condition, but please be aware that shipping times may vary depending on the destination. For more information and detailed shipping policies, please visit our international shipping page.
What is your return policy?
Our return policy at Candy.com aims to provide customer satisfaction and hassle-free returns. We understand that sometimes you may be dissatisfied with your purchase or have received a defective or incorrect item. In such cases, we accept returns within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in sellable condition. Customers are responsible for return shipping costs unless the return is due to our error. Upon receiving the returned item, we will inspect it and process the refund accordingly. Please note that certain items, such as perishable goods, cannot be returned for safety reasons. To initiate a return or for further instructions, please reach out to our dedicated customer support team. Your satisfaction is our utmost priority!
Are your products gluten-free?
Yes, we offer a wide range of gluten-free products at Candy.com. We understand the importance of catering to various dietary needs and have made it a priority to provide options for gluten-sensitive individuals. Our gluten-free candy selection includes popular brands and a variety of flavors to satisfy all tastes. Regardless of preference, you can indulge in our delicious treats worry-free, knowing they are free from gluten-containing ingredients. We are committed to ensuring a safe and enjoyable candy experience for everyone, and our gluten-free products are a testament to that dedication. Treat yourself or your loved ones to our gluten-free candies and enjoy the sweetness without any dietary concerns.
Can I track my order?
Yes, you can track your order on Candy.com. Once your order is shipped, you will receive a confirmation email with a tracking number and a link to the carrier's website. By clicking on the link, you will be redirected to the carrier's tracking page where you can input your tracking number. This will allow you to monitor the current status and location of your package in real-time. It's important to note that tracking information may take up to 48 hours to become available after your order has been shipped. If you have any further questions or concerns about tracking your order, our customer service team is available to assist you.
Click below to show 5 more questions, answers, and complete guides to common Candy.com customer support problem.
GetHuman does not work with Candy.com's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Candy.com at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Candy.com's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!