Toll-free · Say "Customer." Then say "Your birthdate." Next, press 0. Next, say "It's none of those." You have to give them your ID number to speak with a representative. · Tell me if you are a customer, a provider, or if you are calling about enrollment.
Toll-free · This takes you right to a person. Little or no wait. You might need to tell them it is a medical claim and not flex account claim. · Please hold while your call is transferred.
Toll-free · NOTE this is the Pittsburgh claims office for disability insurance. Enter 3,then enter 2 or say "Operator." If it's not about a disability claim, you may be in the wrong place. · New York Life Group Benefits Solution - Claimant, press 1. If you are calling for someone else, press 2.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this CIGNA phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Here is how our research team describes the way the CIGNA phone system greets you: Cigna customer, press 1. Provider, press 2. Questions about enrolling in a Cigna plan, press 3. All other questions, press 4.
Below are some clips we've found from CIGNA's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello, and thank you for calling Cigna Healthcare.
If this is a life threatening emergency, please hang up and dial nine one one.
Please select from one of the following options.
If you are a Cigna customer, press one. If you are a provider, press two.
If you have questions about enrolling in a Cigna plan, for faster customer service when calling in the future, you can dial the toll free number listed on the back of your ID card.
To continue with your call, please select from one of the following options.
If you are calling about medical, dental, pharmacy, or mental health and substance abuse, press one.
For disability, family medical If you received your new ID card and are calling about the activate your online account sticker, please know your Cigna coverage is active, and this message is referring to register for my Cigna dot com.
There is no action needed by you to activate your Cigna coverage or ID card.
If you are already registered on mycigna dot com thank you.
If you have not registered for an account, you can do this at my Cigna dot com forward slash activate."
Excerpt from a call with CIGNA
Wednesday, January 17, 2024 1:47 PM
They may ask you to say or enter information
"Hello, and thank you for calling Cigna Healthcare.
If this is a life threatening emergency, please hang up and dial nine one one.
Please select from one of the following options.
If you are a Cigna customer, press one. If you are a provider, press for faster customer service when calling in the future, you can dial the toll free number listed on the back of your ID card.
To continue with your call, please select from one of the following options.
If you are calling about medical, dental, pharmacy, or mental health and substance abuse, press one.
For please say or enter the date of birth for the person you're calling about."
Excerpt from a call with CIGNA
Thursday, February 29, 2024 3:47 AM
The first phone menu
"Hello, and thank you for calling Cigna Healthcare.
Please select from one of the following options.
If you are a Cigna customer, press one.
If you are a provider, press two.
If you have questions about enrolling in a Cigna plan, press three.
For all other callers, press four.
To hear these options again, press nine."
Excerpt from a call with CIGNA
Thursday, March 28, 2024 6:42 PM
After you press 1
"To hear these for faster customer service when calling in the future, you can dial the toll free number listed on the back of your ID card.
To continue with your call, please select from one of the following options.
For privacy office contact information, press five.
For all other questions, press six. To hear these options again, press nine.
Sorry. I didn't get that. If you are calling about medical, dental, pharmacy, or mental health and substance abuse, press one.
For disability, family medical leave, or life and insurance including a d and d, press two.
For accidental injury, critical illness, or hospital care, press three.
To request a letter of previous coverage, or to report a lost or stolen ID card, press four.
For privacy office contact information, press five.
For all other questions, press six.
Your call experience is important to us.
Please stay on the line after your call to take a short survey.
Please hold while your call is transferred. Note that calls may be monitored or recorded to ensure quality of service.
If you are calling about medical, dental, pharmacy, or mental health and substance abuse, press one.
For disability, family medical leave, or life insurance, including a d and d, press two."
Excerpt from a call with CIGNA
Tuesday, April 9, 2024 7:35 PM
What are the hours and when should I call?
CIGNA operates the call center for this 800-997-1654 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 151 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CIGNA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CIGNA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CIGNA is Saturday.The most busy day to call is Tuesday, which averages 640% more phone calls by comparison.Again, this is based on a sample of 151 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call CIGNA is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that CIGNA staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why call this CIGNA number?
Below is a sample of recent calls to CIGNA, and their purpose. Are any of these similar to the reason you are trying to call?
Pharmacy claim inquiry: "I'm wanting information about a pharmacy claim that was submitted through Urgent Care."
- From a call lasting 7m 23s , Feb 29, 2024 3:47 AM
Feedback survey: "On a scale of one to five, how would you rate your call experience today?"
- From a call lasting 5m 31s , Jan 31, 2024 6:31 PM
Requesting virtual card: "Trying to get a virtual card."
- From a call lasting 6m 30s , Jan 17, 2024 1:47 PM
Inquiring about claim status: "I would like to ask something about a claim that I have sent about four weeks ago and normally, you replied within nine days, wondering what about it."
- From a call lasting 18m 33s , Jan 16, 2024 10:48 AM
Assistance with claim submission: "I submitted a claim for contact lenses but it's asking me to have the provider resubmit with the correct service code."
- From a call lasting 14m 7s , Jan 14, 2024 12:42 AM
Confusion about drug plan: "I got on your drug plan for a day but it messed up my coverage with another company, it's a disaster for me."
- From a call lasting 8m 48s , Jan 6, 2024 7:59 PM
Assistance with new plan: "I just had a plan start yesterday and I'm trying to go to urgent care but don't have my ID cards."
- From a call lasting 8m 13s , Jan 2, 2024 9:55 PM
More Ways to Contact CIGNA Customer Service
There are of course other ways to contact CIGNA customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and CIGNA will reply our your email.
Use the link to connect with customer service through Twitter
CIGNA, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- CIGNA customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is CIGNA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CIGNA agent. This phone number is CIGNA's best phone number because 20,256 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-997-1654 include Cancel My Services, Coverage Question, Getting Insurance, Account issue, Make a Claim and other customer service issues. The CIGNA call center that you call into has employees from Tennessee and is open 24 hours, 7 days according to customers. In total, CIGNA has 4 phone numbers. It's not always clear what is the best way to talk to CIGNA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for CIGNA. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CIGNA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.