How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this CIBC Mastercard phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:This number is a direct line to the agents, unlike the phone number provided on the back of the credit card.
Below are some clips we've found from CIBC Mastercard's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Welcome to CIBC.
This call is recorded and may be monitored for coaching, training, quality, and security.
Your voice will be used to protect you against fraud.
And may be used to verify your identity. You can choose not to use your voice to verify you at any time.
You can find CIBC's privacy policy and information about voice verification at w w w dot c I v c dot com.
Thanks for calling CIBC. This is Anya.
Sure.
Welcome to CRDC
For questions about service fees or interest charges on your account, or for all other inquiries, press zero to speak to an agent.
To report your card lost, stolen, or damaged, press one.
To dispute a transaction that you don't recognize, press two."
Excerpt from a call with CIBC Mastercard
Tuesday, April 2, 2024 6:30 AM
What are the hours and when should I call?
CIBC Mastercard operates the call center for this 877-433-1908 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 66 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CIBC Mastercard phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CIBC Mastercard staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CIBC Mastercard is Sunday.The most busy day to call is Tuesday, which averages 533% more phone calls by comparison.Again, this is based on a sample of 66 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call CIBC Mastercard is Friday.
Conclusion and closing notes
This is CIBC Mastercard's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CIBC Mastercard agent. This phone number is CIBC Mastercard's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-433-1908 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call CIBC Mastercard first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, CIBC Mastercard has 1 phone number. It's not always clear what is the best way to talk to CIBC Mastercard representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for CIBC Mastercard. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CIBC Mastercard. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.