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CIBC Mastercard Customer FAQ

Top Answers & How-to Guides

What is CIBC Mastercard's Phone Number?

The question we are asked most often is about how to talk to CIBC Mastercard customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I add an authorized user to my CIBC Mastercard?

CIBC Mastercard allows the addition of an authorized user, who can make purchases without being accountable for payments. The...

Can I access my CIBC Mastercard statement online?

Yes, CIBC Mastercard provides online statement access via its banking platform, allowing users to view, download, and print...
Ask any question you have about CIBC Mastercard customer service, get an answer now.

Recent CIBC Mastercard Customer Questions

How can I use my cibc Mastercard in the US costco?

Yes, you can use your CIBC Mastercard at Costco stores in the U.S. You just need to swipe or insert your card at the card terminal when it's time to pay. However, please be aware of any foreign transaction fees that may apply. Also, remember to inform CIBC about your travel plans to avoid any unnecessary blocks on your card due to unusual activity. It's also always a good idea to have a backup payment option in case you encounter any issues.
Asked Mar 13, 2024 10:02 PM

Help me with my CIBC Mastercard customer service issue

Benefits and Features

What are the benefits of having a CIBC Mastercard?

Having a CIBC Mastercard offers numerous advantages such as earning rewards on purchases, including cash back and travel...

What is the credit limit on a CIBC Mastercard?

The credit limit for a CIBC Mastercard varies based on factors like creditworthiness and card type. It is typically set during...

What are the security features of a CIBC Mastercard?

CIBC Mastercard includes various security measures to safeguard cardholders. These features comprise embedded chip technology...

Interest and Fees

What is the interest rate on a CIBC Mastercard?

CIBC Mastercard provides various credit card choices, each with distinct interest rates based on card type and conditions....

What fees are associated with a CIBC Mastercard?

CIBC Mastercard has various fees, including annual fees that depend on the card chosen, foreign transaction fees usually around...

Account Management

Can I add an authorized user to my CIBC Mastercard?

CIBC Mastercard allows the addition of an authorized user, who can make purchases without being accountable for payments. The...

Can I access my CIBC Mastercard statement online?

Yes, CIBC Mastercard provides online statement access via its banking platform, allowing users to view, download, and print...

How often can I request a credit limit increase?

CIBC Mastercard allows requests for credit limit increases, but while there is no set timeline, waiting about six months...

Balance and Transactions

Can I transfer a balance from another credit card to my CIBC Mastercard?

Yes, CIBC Mastercard allows balance transfers from other credit cards, which can help consolidate debt and save on interest if...

How do I redeem my rewards points?

Customers can redeem their CIBC Mastercard rewards points by logging into their online banking or mobile app, navigating to the...

What should I do if I forget my CIBC Mastercard PIN?

If someone forgets their CIBC Mastercard PIN, they can check old documentation for it, try to recall it, and if unsuccessful,...

Are there any restrictions on international use of my CIBC Mastercard?

CIBC Mastercard has particular rules about international use, such as foreign transaction fees on purchases, acceptance at...
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