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C-Tran Customer Service

Phone Number & Contact Info

C-Tran's Best Phone Number

360-695-0123
Calls Customer Service·Most popular C-Tran number
Q:

How do I talk to a live human at C-Tran?

A:This number goes directly to a human
Q:

Does C-Tran offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this C-Tran phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: This number goes directly to a human

What are the hours and when should I call?

C-Tran operates the call center for this 360-695-0123 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this C-Tran phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like C-Tran staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call C-Tran is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call C-Tran

In summation, the best day to call C-Tran is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that C-Tran staffs the call center well on Friday.

Why Customers Call C-Tran

If you have time to do a bit of reading before you call C-Tran, we recommend you read over some of our problem-specific articles.

What is C-Tran?

C-Tran, short for Clark County Public Transit, is a public transportation agency serving the communities of Clark County, Washington. C-Tran offers a reliable and affordable transit system for residents and visitors alike. The agency operates buses that cover an extensive network of routes, connecting various destinations within the county, such as schools, shopping centers, hospitals, and employment centers. C-Tran also provides paratransit services for individuals with disabilities who are unable to use fixed-route buses. With a commitment to sustainability, C-Tran aims to reduce congestion, promote environmental responsibility, and enhance the overall quality of life in the region. Passengers can enjoy the convenience of frequent service, real-time bus tracking, and various fare options, making C-Tran an essential transportation choice for the Clark County community.

Are pets allowed on C-Tran?

Yes, pets are allowed on C-Tran. However, there are certain guidelines that need to be followed to ensure the comfort and safety of all passengers. Only small pets that can be carried in a secure and enclosed carrier are allowed on board. The carrier must fit on the owner's lap or under their seat and should not obstruct the aisle or seats. Pets must remain inside the carrier for the duration of the trip and should not cause disruption or inconvenience to other passengers. It is also the owner's responsibility to ensure that their pet is well-behaved and does not pose a hygiene or safety risk. Finally, service animals accompanying individuals with disabilities are allowed on C-Tran without any restrictions.

What are the operating hours of C-Tran?

C-Tran operates from early morning to late evening, providing convenient transportation services for its riders. The specific operating hours may vary depending on the day and route. Generally, from Monday to Saturday, C-Tran starts running at around 5:00 AM and continues its services until approximately 11:00 PM. However, some routes may have slightly different start and end times. On Sundays and holidays, C-Tran typically offers more limited service hours, with buses usually beginning operations a little later in the morning and ceasing service earlier in the evening. It is recommended to check the C-Tran website or consult the timetables for the specific routes to get accurate and up-to-date information regarding operating hours.

Top C-Tran customer service problems

Click the link above to get answers to just about any C-Tran customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is C-Tran's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a C-Tran agent. This phone number is C-Tran's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 360-695-0123 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call C-Tran first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, C-Tran has 1 phone number. It's not always clear what is the best way to talk to C-Tran representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for C-Tran. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like C-Tran. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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