Burlington Coat Factory Customer Service

Phone Number & Contact Info

Burlington Coat Factory's Best Phone Number

Toll-free·Calls Customer Service·Most popular Burlington Coat Factory number

How do I talk to a live human at Burlington Coat Factory?

A:Press 2

Does Burlington Coat Factory offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 14 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Burlington Coat Factory phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Below are some clips we've found from Burlington Coat Factory's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Burlington customer service. Shopping at Burlington is like a treasure hunt. New items are arriving constantly. So there's always something new to find and love. Press one for English. For assistance with store experience, press one."
Excerpt from a call with Burlington Coat Factory
Tuesday, March 5, 2024 7:12 PM

They may need the phone number on your account

"Thank you for calling Burlington customer service. Shopping at Burlington is like a treasure hunt. New items are arriving constantly.
So there's always something new to find and love. Press one for English.
For assist Please enter in your ten digit phone number."
Excerpt from a call with Burlington Coat Factory
Tuesday, April 2, 2024 5:38 PM

What are the hours and when should I call?

Burlington Coat Factory operates the call center for this 855-355-2875 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Burlington Coat Factory phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Burlington Coat Factory staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Burlington Coat Factory is Wednesday. The most busy day to call is Tuesday, which averages 700% more phone calls by comparison. Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Burlington Coat Factory

In summation, the best day to call Burlington Coat Factory is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Burlington Coat Factory staffs the call center well on Wednesday.

Why Customers Call Burlington Coat Factory

If you have time to do a bit of reading before you call Burlington Coat Factory, we recommend you read over some of our problem-specific articles.

What payment methods are accepted?

Burlington Coat Factory accepts various payment methods for customer convenience. Customers can choose to pay with major credit cards including Visa, MasterCard, American Express, and Discover. Additionally, customers can use debit cards or gift cards issued by Burlington Coat Factory, allowing for seamless transactions. To provide flexibility, cash payments are also accepted at all store locations. Burlington Coat Factory understands the importance of providing diverse payment options to accommodate different preferences and ensure a hassle-free shopping experience for all customers.

Are there any ongoing promotions or discounts?

Yes, Burlington Coat Factory often offers ongoing promotions and discounts. They frequently have sales and special deals across various departments, including clothing, accessories, home goods, and more. Customers can find discounted prices on popular brands and fashionable items. Additionally, Burlington regularly holds seasonal sales and clearance events, where shoppers can save even more. To stay updated on the latest promotions and discounts, customers can sign up for the company's email newsletter or follow their social media accounts. By doing so, they can receive exclusive offers and be the first to know about ongoing sales. Burlington Coat Factory ensures that customers have access to affordable and stylish products all year round.

Do you offer international shipping?

Yes, Burlington Coat Factory does offer international shipping. Customers outside of the United States can now enjoy the convenience of shopping for quality coats and other apparel items online and having them delivered to their doorstep. By selecting the international shipping option during the checkout process, customers can have their orders shipped to various destinations around the world. Burlington Coat Factory partners with trusted international shipping carriers to ensure prompt and reliable delivery. However, it is important to note that international shipping fees apply and may vary depending on the destination country. Additionally, customers should be aware that they are responsible for any customs duties or taxes that may be imposed by their country's customs department.

Top Burlington Coat Factory customer service problems

Click the link above to get answers to just about any Burlington Coat Factory customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Burlington Coat Factory, and their purpose. Are any of these similar to the reason you are trying to call?
Address verification: "Do they have ten Park Avenue as part of my address?"
- From a call lasting 4m 51s , Apr 8, 2024 5:48 PM
Clarifying name spelling: "J u a n. One j u Castillo."
- From a call lasting 6m 57s , Apr 2, 2024 5:38 PM

More Burlington Coat Factory Customer Service Contacts

There are of course other ways to contact Burlington Coat Factory customer service besides the phone. Below we list the best ones, by medium.

Burlington Coat Factory Customer Help Desk / Web Support

burlingtoncoatfactory.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Burlington Coat Factory customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Burlington Coat Factory's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Burlington Coat Factory agent. This phone number is Burlington Coat Factory's best phone number because 444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-355-2875 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Burlington Coat Factory first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Burlington Coat Factory has 1 phone number. It's not always clear what is the best way to talk to Burlington Coat Factory representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Burlington Coat Factory. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Burlington Coat Factory. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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