Burlington Coat Factory Customer Service Issues

Hello, I am from Toronto and recently visited New York for a vacation. While returning home, I made a purchase at Burlington Coat Factory located at [redacted] Passaic St, Garfield, NJ on October 9, [redacted], amounting to $[redacted]. Upon unpacking my shopping bags in Toronto, I realized that the soccer cleats valued at $16.99 were missing. It seems the cashier, named Jeffry, forgot to include them in the bag after scanning. As I am unable to return to NJ personally, I kindly ask for assistance in resolving this issue. I possess the invoice and can provide a scanned copy if needed. Your prompt attention to this matter is greatly appreciated. Thank you, Sridevi.

I have been on your website for over an hour trying to place an order. Every time I tried to provide the necessary information before checkout, I encountered an error. I attempted to correct the error, but to no avail. Eventually, during checkout, I applied my gift card to my total balance. However, I then encountered other errors that needed fixing before proceeding. Upon attempting to rectify these errors, I discovered that my gift card had not been applied, and when I returned to checkout, my cart was empty, and my gift card balance showed zero. This experience has been incredibly frustrating, and I would appreciate swift resolution. Please assist me with this matter promptly.

I did not receive a confirmation email for my order, so I had to use the order number on the website to track it. The order arrived, but when I tried to return items at Burlington, they required the confirmation email with a barcode to process the return. After a 20-minute wait on hold, the customer service representative gave me the confirmation numbers over the phone, but the store still couldn't access my order. Despite being promised an email with the confirmation, I have yet to receive it after four hours. This difficulty with returns is frustrating, especially since I am unable to use $[redacted] in store credit. I will have to contact customer service again on Monday. Return process should be more straightforward, as other stores like Macy's and Dillard's can process returns with just a credit card number or order number. Burlington should improve their system to make returns easier for customers.

I visited the Burlington store in Portsmouth NH with friends for the first time to find a dress for a wedding on April 24th. In the fitting room, I encountered an employee named Ridge. He appeared to be neglecting his duties, playing on his phone and trying on clothes over his own while leaving the fitting rooms messy and racks full. This behavior was disappointing, and I feel Ridge needs to be monitored while working. I observed his lack of professionalism, indifference towards customers, and focus on his own activities rather than his job. This experience led me and my friends to reconsider returning to the store if Ridge is still employed. We hope that corporate addresses this issue promptly to prevent a loss of customers. Although I don't have the corporate email, I'm sharing my concerns here and request that this message be forwarded. Kindly keep me updated on the actions taken in response to this situation.

Yesterday, I had a frustrating experience trying to return a winter coat that tore after only two weeks due to poor manufacturing. Despite not having my receipt, I had the card used for the purchase. Unfortunately, the staff treated me rudely, doubted my honesty, and made me feel like a criminal throughout the process. The manager even suggested checking my card as if to imply I was being deceitful. They continued to question if I had even bought the coat from their store, leading to a distressing encounter. Though I eventually received a refund, the overall interaction left me extremely unsettled. Additionally, my attempts to contact corporate were met with extended hold times and dismissive responses, adding to my frustration. I have evidence of the lengthy hold time and believe this treatment is unacceptable, particularly at the Farmington Hills, MI location.

I purchased two outfits for $26.99 each, and the next day, I noticed they were on sale for $17.99. Could I please receive the difference of $9.00 per item, totaling $18.00, so I can buy more for Christmas? I haven't received my bill yet, so I hope there's time to adjust the price to the sale amount. I wanted to reorder, but unfortunately, they are no longer available. I really love them, and with Christmas approaching, I would truly appreciate it if you could assist me with this favor. Thank you and God bless.

I have not received my order yet. It was supposedly shipped on December 2 but was sent back to Burlington. I have been trying to contact them via email but have not received any responses regarding the refund. The package was received by Burlington on December 11. Shipment Details: - Order Number: [redacted]9 - Tracking Number: [redacted]01 Item Details: 1. Metallic Trim 2-Piece Pant Suit - Price: $39.99 - Color: Plum 2. Shimmering Pantsuit with Open-Front Jacket - Price: $39.99 - Color: Black Subtotal: $79.98 Payment Method: Visa ending in [redacted] I have not yet received any information about the refund or the status of my order.

I am very disappointed with Burlington. Today was supposed to be a happy occasion, however, I am up early feeling upset about how a staff member at Burlington ruined my Christmas Eve. I believe I may have been racially profiled, possibly due to my appearance as a heavily pregnant woman. Despite being a regular shopper at the store, I encountered an incident at the Crawfordsville Road branch in Indianapolis. I entered around 1:30 PM to pick up some items and almost faced accusations of shoplifting. While trying on a stocking at the shoe aisle, I was instructed to use the dressing room. Despite my intention to purchase the stocking and shop for my twin toddler girls, I was denied the opportunity to try on the items. Eventually, I left without making any purchases. As I made my way to T.J. Maxx, a staff member from Burlington confronted me and assessed the items in my possession. Even though nothing was found, no apology was offered for the distress caused. I felt targeted and under surveillance, leading to emotional trauma and a panic attack, ultimately ruining my Christmas Eve. I suspect the employee's actions were influenced by my appearance, particularly my ethnicity, accent, and pregnancy. This experience has left me feeling humiliated, and I have decided not to shop at Burlington in the future. Thank you.

I recently went to the store right before closing time at around 11 PM. I gathered my items and headed to the register. I realized my money and card were in my scrubs from work, and when I asked to quickly grab them from outside, the cashier rudely told me not to come back. He refused to provide me with corporate information and insulted me as I left. Despite being a cancer patient, I do my best to stay composed. I earn over $1,[redacted] a week and have been a loyal customer at Burlington for 12 years. The cashier, Christian at store number [redacted] off Alabama and the 10 freeway, displayed unacceptable behavior. I hope to receive a call back regarding this incident. Thank you.

I recently visited store number [redacted] in Fullerton, California for school shopping for my five kids. While shopping, I grabbed a laundry basket to use for the overflowing clothes in my cart. Suddenly, an employee named Nelly took the basket from me, emptied the clothes back into my cart, and asked me to pick him up at the front during checkout. I felt stereotyped because of my Mexican appearance with tattoos and a bald head. I shop at Burlington regularly and have receipts to prove it. The way Nelly and the manager treated me was offensive, and I hope this issue gets addressed to prevent such stereotypes in the future. Thank you for your attention to this matter. Regards, Hector R.

I noticed that I was charged twice for a single transaction. During the purchase, there were card reading issues at the store which led to multiple attempts. However, I did not expect to be charged twice. It is crucial to resolve this promptly so that my children can have a good Christmas. I have verified this on my bank statement, which clearly shows two charges for the same amount, just one minute apart. While I understand errors can occur, it is urgent for me to rectify this situation as I have four children, two of whom are young and may be disappointed if this issue is not resolved quickly.

Hello, my name is Victor Hubbard. I recently had a terribly embarrassing first experience in one of your retail stores in Grandview, MO. After being referred to Burlington Coat Factory by a good associate, despite planning to go to Kohl's as my mother suggested, I applied online and was approved for a $[redacted] credit line. Planning to use it at the Grandview store, I gathered $[redacted] worth of Easter items. However, when I tried to use my credit line, the clerk could not find my account. Despite explaining the situation, the issue was not resolved promptly, leaving me frustrated and having to pay in cash. I am deeply concerned as I provided personal information online under the impression that I had an available credit line. I urge for a detailed and quick response to avoid any further inconvenience and potential legal action due to this mishap, especially with no card having arrived yet.

I had a terrible experience with the customer service and management in Ventura. My iPhone was stolen one night, and despite continuously calling and visiting the store to check if it was found, the staff were unprofessional and failed to follow through on promises like checking the security cameras. This phone held precious voicemails from my late fiancé, making the situation even more distressing. Instead of receiving support, I was met with rudeness and judgmental behavior. The staff were gossiping about other customers while I was there in tears. No one bothered to follow up with me as promised. Just because it's a discount store doesn't excuse poor treatment of customers; without us, there would be no business. My experience at other thrift stores has shown me that friendly service is key, no matter the price point.

Hello, I visited the Burlington Coat Factory in Cheektowaga last Friday and had a terrible experience. The store was so messy that my eight-year-old son even tripped over items on the floor multiple times. There were clothes, toys, and even broken glass scattered on the floor throughout the aisles. The manager and most of the associates were chatting by the registers and not attending to the mess. I observed only one associate trying to clean up the store. As a retail store manager myself, I understand holiday shopping rushes, but this was unacceptable. I have a video to show the condition of the store. I wanted to bring this to your attention to prevent any customers, especially the elderly, from getting hurt. Stay safe.

I have been attempting to contact your Salisbury Maryland store for over an hour and a half. I had a phone interview scheduled between 10:30 and 10:45 this morning, but no one has reached out to me. They provided me with a number to call if I didn't hear from them, but no one is answering. I have been consistently dialing the number, but the call disconnects after four rings. I am very interested in the job, so I would appreciate it if you could assist me in resolving this matter.

Hello, my name is Celia R. M. and I am filing a complaint about the Burlington property located at Tropicana and Estar, [redacted] LV NV. My argument is as follows: The disorder is so evident that the merchandise the population wants to buy cannot be found. The customer service is terrible. The prices of the merchandise are excessively high. There are expired food and products in the sales area. It's dirty with bad smells, and the fitting room is closed. There is no place to try on the items we would like to buy. They do not meet work objectives as they are not interested in the population and do not fulfill their responsibilities. Thank you. I hope it is supervised as there are many violations against the consumer and respect for the population and the workplace of this establishment.